Account Manager

3 weeks ago

Faisalabad City Tehsil, Pakistan Delivery Hero SE Full time

Company Description

The pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a "Account Manager" and play your part in the "Commercial Domain".

On this journey, you will report to "Regional Manager, Account Management (North)".

Job Description
  • Drive incremental orders, ensure retention, exclusivity, and stronger relationships.
  • Build and maintain relationships with GMV Class A & B Vendors, servicing them comprehensively to optimize business performance, growth, and enhance their experience.
  • Improve restaurant experiences by training staff, collaborating with operations/owners to improve menu displays, sharing reports, and working with marketing to create promotions/events and optimize performance.
  • Identify and implement new value-added initiatives, proactively finding solutions such as exclusive partnerships with key accounts, both offline and on foodpanda, with targeted monthly growth as a main KPI.
  • Ensure DL Photography of Top Key Accounts.
  • Handle deal acquisition for monthly and event-based campaigns.
  • Monitor logistics performance regularly.
  • Reduce issue and fail rates.
  • Coordinate with internal cross-functional teams to define requirements, develop tactical plans, and manage projects, risks, issues, blockers, and actions.
  • Support teams in delivering strategy by facilitating communication, resolving urgent issues, and deploying processes and tools.
  • Maintain visibility and report progress to management.
  • Perform additional tasks/projects as needed.
Qualifications
  • Bachelor's degree in Business Administration or a related field.
  • At least 1.5 years of direct account management experience.
  • Strong negotiation and communication skills.
  • Proficiency in presentations and business reviews.
  • Knowledge of food industry and operational costings.
Additional Information

What does your playfield look like?

  • We operate in a flexible yet fast-paced environment.
  • Customer-centric approach in all we do.
  • We prioritize innovation, decision-making, and delivery.
  • We are passionate about our work and committed to achieving targets. If you are driven to realize your dreams, join us.
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