Call Operator

12 hours ago

Karachi, Sindh, Pakistan Luvslike Full time

Here is the updated job description with your contact details:

Company: Luvslike Apparel (Fashion E-commerce Store)

Job Type: Full-Time

Company Overview:

Luvslike Apparel is a growing e-commerce fashion store, offering a wide range of trendy apparel. We are committed to providing excellent customer service and an enjoyable shopping experience. We are looking for a dedicated call operator to manage customer communication and assist with order processing and delivery coordination.

Key Responsibilities:

  1. Handle incoming calls from customers and assist with inquiries about products, orders, and deliveries.
  2. Confirm customer orders over the phone and enter order details into our website portal.
  3. Update order status and ensure all confirmed orders are entered accurately into the system.
  4. Coordinate with the dispatch team to track deliveries and ensure timely shipment.
  5. Enter the daily quantity of delivered parcels into the company's tracking sheet.
  6. Address customer concerns and provide professional support in case of any issues with deliveries.
  7. Maintain records of customer interactions, orders, and deliveries.
  8. Collaborate with other teams to ensure a smooth customer service experience.

Requirements:

  1. Prior experience in call center operations or customer service is preferred.
  2. Proficient in Urdu and English communication.
  3. Strong organizational skills and attention to detail.
  4. Familiarity with e-commerce order processing is a plus.
  5. Basic knowledge of using spreadsheets and order management systems.
  6. Must be based in Karachi.

What We Offer:

  1. Competitive salary based on experience
  2. Friendly and professional work environment
  3. Opportunities for career growth within the company
  4. Full training provided to help you excel in the role
Job Specification
  1. Excellent Communication Skills: Ability to clearly and effectively communicate with customers in both Urdu and English.
  2. Customer Service Expertise: Previous experience in handling customer inquiries, complaints, and providing solutions.
  3. Attention to Detail: Strong focus on accuracy when entering order details and managing delivery records.
  4. Time Management: Ability to prioritize tasks and handle multiple customer interactions efficiently.
  5. Problem-Solving Skills: Capable of resolving customer issues in a timely and professional manner.
  6. Basic Computer Skills: Familiarity with using order management software, Microsoft Excel, and other office tools.
  7. Team Collaboration: Ability to work effectively with other departments such as the dispatch and sales teams.
  8. Patience and Empathy: A customer-first approach, with a positive attitude even when handling difficult or challenging calls.
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