Customer Service Representative

6 days ago

Islamabad, Islamabad, Pakistan Zones IT Solutions Full time 1,200,000 - 2,400,000 per year

Description
Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview
The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.

What you'll do as the Customer Service Representative

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor
  • Research each customer's problem to ensure customer satisfaction.
  • Call back customers who left messages during scheduled callback times.
  • Track each customer call with entries into ZAC.
  • Document and track calls and follow up with notes.
  • Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.
  • Assist with other projects as necessary.

Required Experience
What will you bring to the team:

  • Complete Bachelor's Degree
  • Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced & dynamic environment
  • Previous experience w/telephone customer service
  • Excellent customer service skills
  • Excellent typing and writing skills.
  • Basic CRM knowledge
  • Logical troubleshooting and organizational skills

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job timings: 8:00 PM to 05:00 AM (Pk time)

  • Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan Swole Spartan Full time 150,000 - 250,000 per year

    Company DescriptionSwole Spartan is dedicated to providing comprehensive fitness solutions through its online store. We offer premium sports nutrition products, fitness accessories, sports apparel, and online coaching services in Pakistan. Our mission is to support and inspire individuals in their fitness journey with high-quality products and expert...

  • Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan Moving Titans Outsourcing Full time 300,000 - 600,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative, located in Islamabad. The Customer Service Representative will be responsible for addressing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the customer experience. Daily tasks...

  • Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan Callwave Outsource Full time 150,000 - 250,000 per year

    Company DescriptionWelcome to Callwave Outsource, a company specializing in streamlining taxi service operations. We offer call handling, ride dispatching, 24/7 support, and customized solutions for taxi businesses. Our vision is to empower taxi companies by managing backend operations, allowing them to focus on delivering excellent services to their...

  • Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan ICT - Institute of Corporate and Taxation Full time 300,000 - 600,000 per year

    Company DescriptionICT - Institute of Corporate and Taxation specializes in Professional Development within the corporate taxation and law domain. The institute emphasizes practical, real-world application through comprehensive expert hands-on training and coaching programs for professionals. Our mission is to equip professionals with the skills and...

  • Customer Service Representatives

    2 weeks ago

    Islamabad, Islamabad, Pakistan Cybers Pulse Full time 150,000 - 250,000 per year

    We're Hiring – Customer Service Representatives (CSR) Are you an excellent communicator with a passion for helping people?We're looking for Customer Service Representatives to join our Call Center TeamThis is a great opportunity to be part of a dynamic environment where you'll interact with customers, provide support, and help create positive experiences....

  • Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan Allure Digital Full time $40,000 - $60,000 per year

    Company DescriptionAllure Digital is an IT firm specializing in digital marketing, software development, HR consultancy, and customer support solutions. Our mission is to create unforgettable brand experiences for clients across the United States, Europe, and Canada. Founded in 2013 and expanding globally in 2021, we serve over 1,000 clients with a team of...

  • Customer Service Representative

    6 days ago

    Islamabad, Islamabad, Pakistan Zones Full time 1,200,000 - 2,400,000 per year

    DescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...

  • Customer Service Representative

    4 weeks ago

    Islamabad, Islamabad, Pakistan SehatYab Full time

    OverviewCustomer Support Representative (On-site – Islamabad DHA)Location: DHA, Phase 1, IslamabadSalary: PKR 35,000 – 45,000 per monthRotational Shifts | On-SiteAbout the RoleSehatYab is looking for a dedicated Customer Support Representative to join our team in Islamabad. The ideal candidate will have prior experience in leading telecom call centers...

  • Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan SoftBuilds Full time 300,000 - 500,000 per year

    Job Title: Customer Service Representative (Outbound Calls) – Night ShiftLocation: G-11 Markaz, IslamabadShift Timing: Night ShiftJob Overview:We are seeking motivated and confident Customer Service Representatives (CSRs) to join our team. The role involves handling outbound calls, engaging with potential customers, and ensuring a professional and...

  • Customer Service Representative

    6 days ago

    Islamabad, Islamabad, Pakistan HostNext Pvt Ltd Full time 420,000 - 540,000 per year

    An IT-Enabled Company is looking for a Customer Service Representative to join our team in Islamabad. The ideal candidate will be a problem-solver, have excellent communication skills, and thrive in a fast-paced environment.Key Responsibilities:Handle customer inquiries via phone, email, and chat promptly and professionally.Assist customers with...