
Call Center Representative
3 weeks ago
We are seeking a highly skilled and professional Call Center Representative to join our team at MCAS Software House.
Key Responsibilities- Receive and respond to customer inquiries from all mediums, including UAN and social media platforms, in a timely and accurate manner.
- Identify customers' needs and provide solutions or alternatives to resolve their issues.
- Build strong relationships with customers by being friendly, approachable, and proactive in resolving their queries.
- Generate warranty claims when necessary and record details in a call log sheet after each call.
- Maintain awareness of service rates and applicable charges to provide accurate information to customers.
- Pleasant and friendly communication style.
- Strong typing and word processing skills.
- Able to maintain confidentiality and handle sensitive customer information.
- Calm and composed under pressure, with the ability to react effectively in emergency situations.
- Excellent time management and decision-making skills.
- Adaptable and accountable, with the ability to work independently and as part of a team.
- Fluency in multiple languages.
We are a dynamic and innovative company dedicated to providing exceptional customer service and support. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.
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Call Center Specialist
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