Client Success Manager

Company Overview

Zones IT Solutions is a Global Solution Provider of end-to-end IT solutions, offering digital workplace, cloud & data center, networking, security, and managed/professional staffing services. Zones, a Minority Business Enterprise (MBE) with over 35 years in business, operates in more than 120 countries and partners with Microsoft, Apple, Cisco, Lenovo, Adobe, and more.

Position Overview

For all supported accounts, the Client Success role places the team on the front lines with customers, managing customer expectations, resource coordination, order management, inventory/logistics, relationship development, day-to-day challenges, product delivery expectations, returns management, responding to RFQs, bid & solution creation with competitive pricing, customized reporting, pricing program maintenance, case management and account mailbox management.

What you'll do as the Client Success Manager 1

Employees in this role are expected to apply independent thinking and demonstrate intellectual abilities in decision-making. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made for individuals with disabilities.

• Order Fulfillment – Process orders and quotes in a timely and accurate manner
  
• Create quotes and orders flawlessly
  
• Meet or exceed customer/contract SLAs on quote delivery
  
• Meet or exceed customer/contract SLAs on order placement
  
• Continuously monitor open orders and expedite where needed
  
• Provide comprehensive and timely communication to customers and Sales
  
• Relationship Building – Develop solid relationships with Zones customers
  
• Interact with customers on a daily basis
  
• Establish relationships with multiple people in multiple departments
  
• Constantly communicate outstanding orders, constraints and alternatives
  
• Coordinate and encourage Zones team member interactions with accounts
  
• Customer Service – Provide for customer operational and reporting needs
  
• Provide proactive action to provide 5-star service
  
• Have a complete understanding of the Zones Service Catalog
  
• Be the first and primary line of contact on all customer issues and concerns
  
• Engage Sales to coordinate communication of service and needs
  
• Ensure that timely and impactful reporting is provided to the customer
  
• Sourcing – Process, coordinate and manage off-catalog customer requests
  
• Ensure custom catalog maintenance on Zones Connect
  
• Process project worksheets for inventory allocations
  
• Monitor and coordinate inventory management activities (Hardware)
  
• Monitor and provide support activities on customer contracts (Software)
  
• Project Management – Conduct account planning and coordination of needs
  
• Actively participate in pipeline growth and maintenance activities
  
• Uncover future needs through constant value-driven interactions
  
• Understand account dynamics and look for ways to increase profitability
  
• Understand Zones automation capabilities and look for opportunities to provide those services to customers
  
• Coordinate with PMO or Enterprise Operations on new customer rollouts
  

What You Will Bring To The Team

• Experience in Enterprise level sales
  
• Strong customer service skills and commitment to meet or exceed customer requirements
  
• Excellent organization skills and process expertise
  
• Ability to work in a fast-paced environment and meet aggressive deadlines
  
• Excellent verbal and written communication skills
  
• Ability to negotiate, influence, and persuade
  
• Analytical with excellent problem-solving skill
  
• Ability to work with little or no supervision
  

Zones offers a comprehensive Benefits package. We are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job timings: 8:00 PM to 5:00 AM (Pk time)

Seniority level

• Not Applicable
  

Employment type

• Full-time
  

Job function

• Other
  

Industries

• Computer Hardware Manufacturing
  
• Software Development
  
• IT Services and IT Consulting
  

#J-18808-Ljbffr

---