Client Success Manager – 1

4 weeks ago


Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

Join to apply for the Client Success Manager – 1 role at Zones IT Solutions

Join to apply for the Client Success Manager – 1 role at Zones IT Solutions

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.

What you'll do as the Client Success Manager I

Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Order Fulfillment – Process orders and quotes in a timely and accurate manner.
  • Relationship Building – Interact and build relationships with customers on a daily basis.
  • Customer Service – Provide for Customer operational and reporting needs.
  • Sourcing – Process, coordinate and manage to off catalog customer requests.
  • Project Management – Conduct account planning and coordination of needs.
  • A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.

Process

List critical processes this individual will undertake to achieve targeted results.
  • Order Fulfillment – Process orders and quotes in a timely and accurate manner
  • Create quotes and orders flawlessly.
  • Meet or exceed customer/contract SLAs on Quote delivery
  • Meet or exceed customer/contract SLAs on Order placement
  • Continuously monitor open orders and expedite where needed
  • Provide comprehensive and timely communication to customers and Sales
  • Relationship Building – Develop solid relationships with Zones customers.
  • Interact with customers on a daily basis.
  • Establish relationships with multiple people in multiple departments
  • Constantly communicate outstanding orders, constraints and alternatives.
  • Coordinate and encourage Zones team member interactions with accounts
  • Customer Service – Provide for Customer operational and reporting needs.
  • Provide proactive action to provide 5 star service.
  • Have a complete understanding of the Zones Service Catalog
  • Be the first and primary line of contact on all customer issues and concerns
  • Engage Sales to coordinate communication of service and needs.
  • Ensure that timely and impactful reporting is provided to the customer
  • Sourcing – Process, coordinate and manage to off catalog customer requests.
  • Ensure custom catalog maintenance on Zones Connect
  • Process project worksheets for inventory allocations
  • Monitor and coordinate inventory management activities. (Hardware)
  • Monitor and provide support activities on Customer contracts (Software)
  • Project Management – Conduct account planning and coordination of needs.
  • Actively participate in pipeline growth and maintenance activities
  • Uncover future needs through constant value driven interactions.
  • Understand account dynamics and look for ways to increase profitability
  • Understand Zones automation capabilities and look for opportunities to provide those services to customers.
  • Coordinate with PMO or Enterprise Operations on new customer roll outs

What You Will Bring To The Team
  • Graduate – Any Specialization.
  • Experience in Enterprise level sales
  • Strong customer service skills and commitment to meet or exceed customer requirements
  • Excellent organization skills and process expertise
  • Ability to work in a fast-paced environment and meet aggressive deadlines
  • Excellent verbal and written communication skills
  • Ability to negotiate, influence, and persuade
  • Analytical with excellent problem-solving skills
  • Ability to work with little or no supervision.
  • Bachelor's degree in business administration or any other Field
  • Minimum 2-3 years of experience.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.

Job timings: 1:00 PM to 09:30 PM (Pk time)Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesComputer Hardware Manufacturing, Software Development, and IT Services and IT Consulting

Referrals increase your chances of interviewing at Zones IT Solutions by 2x

Sign in to set job alerts for "Customer Success Manager" roles.Senior Bid Specialist Proposal Development

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Islamabad, Islamabad, Pakistan Zones Inc. Full time

    OverviewClient Success Manager – 1 role at Zones IT Solutions. The position involves ensuring client satisfaction and success, efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role requires strong customer service skills, organizational...


  • Islamabad, Islamabad, Pakistan Zones Full time 900,000 - 1,200,000 per year

    DescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...


  • Islamabad, Islamabad, Pakistan Zones, LLC Full time

    Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT...


  • Islamabad, Islamabad, Pakistan Zones Inc. Full time

    Company OverviewZones IT Solutions is a Global Solution Provider of end-to-end IT solutions, offering digital workplace, cloud & data center, networking, security, and managed/professional staffing services. Zones, a Minority Business Enterprise (MBE) with over 35 years in business, operates in more than 120 countries and partners with Microsoft, Apple,...


  • Islamabad, Islamabad, Pakistan Zones Inc. Full time

    OverviewJoin to apply for the Client Success Manager – 2 role at Zones IT Solutions.Get AI-powered advice on this job and more exclusive features.DescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only...


  • Islamabad, Islamabad, Pakistan Value Engineering Pakistan Full time 900,000 - 1,200,000 per year

    About UsThe Value Engineering prides itself in being the Fastest Growing Construction Consultancy Services Company in Pakistan. Our Talented People, Latest Technology and Quality Assurance protocols have helped us to earn the reputation of being a fine, reliable and result oriented company upholding the interests of our valued partners.Job DescriptionWe are...


  • Islamabad, Islamabad, Pakistan Zones, LLC Full time

    Company OverviewZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating...


  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    OverviewDescriptionCompany Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain....


  • Islamabad, Islamabad, Pakistan 1 Stop Technologies Full time 800,000 - 1,200,000 per year

    The Account Executive will be responsible for managing client relationships, understanding their needs, and offering tailored solutions to ensure satisfaction and achieve sales targets. This role requires excellent communication, negotiation, and organizational skills to maintain existing accounts and drive new business opportunities.Key...


  • Islamabad, Islamabad, Pakistan Success Solutions Full time

    OverviewAs our human resource manager you would work with our international employers, immigration lawyers and local applicants for foreign jobs and immigration to Canada, USA, Australia and Brazil. You will match the best candidate with jobs available from international employers in the above countries. Daily updating of company website and ad design for...