Client Success Manager – 1

3 weeks ago

Islamabad, Islamabad, Pakistan Zones Inc. Full time
Overview

Client Success Manager – 1 role at Zones IT Solutions. The position involves ensuring client satisfaction and success, efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role requires strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.

What You'll Do
  • Order Fulfillment – Process orders and quotes in a timely and accurate manner
  • Create quotes and orders flawlessly
  • Meet or exceed customer/contract SLAs on Quote delivery
  • Meet or exceed customer/contract SLAs on Order placement
  • Continuously monitor open orders and expedite where needed
  • Provide comprehensive and timely communication to customers and Sales
  • Relationship Building – Develop solid relationships with Zones customers
  • Interact with customers on a daily basis
  • Establish relationships with multiple people in multiple departments
  • Constantly communicate outstanding orders, constraints and alternatives
  • Coordinate and encourage Zones team member interactions with accounts
  • Customer Service – Provide for customer operational and reporting needs
  • Provide proactive action to provide 5 star service
  • Have a complete understanding of the Zones Service Catalog
  • Be the first and primary line of contact on all customer issues and concerns
  • Engage Sales to coordinate communication of service and needs
  • Ensure that timely and impactful reporting is provided to the customer
  • Sourcing – Process, coordinate and manage off-catalog customer requests
  • Ensure custom catalog maintenance on Zones Connect
  • Process project worksheets for inventory allocations
  • Monitor and coordinate inventory management activities (Hardware)
  • Monitor and provide support activities on Customer contracts (Software)
  • Project Management – Conduct account planning and coordination of needs
  • Actively participate in pipeline growth and maintenance activities
  • Uncover future needs through constant value-driven interactions
  • Understand account dynamics and look for ways to increase profitability
  • Understand Zones automation capabilities and look for opportunities to provide those services to customers
  • Coordinate with PMO or Enterprise Operations on new customer roll outs
What You Will Bring To The Team
  • Experience in Enterprise level sales
  • Strong customer service skills and commitment to meet or exceed customer requirements
  • Excellent organization skills and process expertise
  • Ability to work in a fast-paced environment and meet aggressive deadlines
  • Excellent verbal and written communication skills
  • Ability to negotiate, influence, and persuade
  • Analytical with excellent problem-solving skill
  • Ability to work with little or no supervision
Benefits

Zones offers a comprehensive Benefits package. At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. Benefits include employee life insurance, health coverage for employees, spouse, and children, optional discounted coverage for parents, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.

Job timings: 5:00 PM to 2:00 AM (Pk time)


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