Customer Support Representative

4 weeks ago

Lahore, Punjab, Pakistan SDKare LLC Full time

At SDKare LLC, we prioritize the well-being of our patients above all else. We specialize in providing comprehensive care for those with ADHD/ADD, Anxiety, Insomnia, Depression, Stress, and other Primary Care needs, along with a range of Therapeutic Services tailored to each individual's unique needs.

About the Role:

We are seeking a proactive and empathetic Customer Support Representative to join our remote support team. The ideal candidate will have 2 to 4 years of experience in a call center or customer-facing role, with a passion for delivering outstanding service through both calls and chat. This role demands excellent communication skills, a calm demeanor under pressure, and the ability to resolve issues efficiently and professionally.

Workplace Type:

Fully Remote

Work Timings:

7PM to 3AM

Key Responsibilities:

· Respond to customer inquiries via phone and chat in a timely and professional manner.

· Resolve product or service problems by clarifying customer complaints and determining the best solution.

· Maintain detailed records of customer interactions and transactions using CRM tools.

· Escalate complex or unresolved issues to the appropriate departments as needed.

· Meet or exceed individual KPIs related to customer satisfaction, response times, and resolution rates.

· Stay up-to-date with product knowledge, policies, and procedures to ensure accurate support.

· Collaborate with QA and Training teams to continuously improve service quality and customer experience.

· Handle sensitive information with integrity and in compliance with data protection guidelines.

Requirements & Preferred Qualifications:

· Bachelor's Degree (any field)

· 2 to 4 years of experience in a customer support or call center environment

· Excellent verbal and written communication skills in English

· Familiarity with CRM platforms such as ZOHO, Zendesk, or Freshdesk

· Strong problem-solving skills and a customer-first mindset

· Ability to multitask, manage time effectively, and remain calm under pressure

· High level of professionalism, accountability, and emotional intelligence

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesHospitals and Health Care

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