Key Account Manager

4 days ago

Karachi, Sindh, Pakistan Fiberlink (Pvt.) Ltd. Full time

Fiberlink (Pvt) Ltd., a reputed ISP in Pakistan, is looking for professionals to fill the Key Account Manager position at their Karachi office. Ideal candidates should have at least 2 years of relevant industry experience.

Job Specification
Responsibilities
  1. Handle all queries related to assigned customers.
  2. Provide email- and telephone-based support to customers.
  3. Diagnose and resolve complex customer issues.
  4. Act as a liaison between customers and technical departments.
  5. Engage senior technical staff as needed for troubleshooting.
  6. Resolve customer issues professionally and effectively.
  7. Generate invoices for assigned customers.
Skills Required
  • Strong knowledge of Windows operating systems and Microsoft Office.
  • Passion for working with people and helping customers succeed.
  • Ability to take ownership of tasks and ensure their completion.
  • Quick learner of new technologies.
  • Effective multitasking and stress management skills.
  • Strong organizational and time-management skills.
  • Ability to work independently with minimal supervision.
  • Excellent written and verbal communication skills in English.

Note: Salary details are not specified in the ad; salary will be decided post-interview based on skills and experience.

Location: Information Technology and Services, Karachi, Pakistan

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