Technical Facilitation Expert

2 weeks ago

Islamabad, Islamabad, Pakistan ibex Full time

Customer Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flair for dealing with international customers, but above all, we care more about personality, passion, and work ethic. A sense of humor is a plus

Responsibilities

  • Provide assistance to customers with the claim filing process, including approving and denying claims via phone call.
  • Maintain the highest level of service by dealing with customers in a friendly, efficient, and attentive manner.
  • Deliver an exceptional customer experience as measured by performance objectives and uphold the core values of our client.
  • Respond promptly to customer inquiries via phone.
  • Perform troubleshooting on customers' products and provide accurate and efficient resolutions.
  • Explain complex technical concepts in simple, easy-to-understand language to assist customers in resolving issues.
  • Stay up-to-date by researching similar product symptoms to provide accurate solutions.
  • Ensure compliance with all company policies, procedures, and practices.

Why Start Your Career at ibex?

We offer a place where you can give your best effort, improve your skills, and grow professionally. We value empathy and the ability to see things from others' perspectives, especially when interacting with patients and healthcare professionals.

What Makes You a Good Fit for This Job?

You possess excellent English communication skills with a U.S. or UK accent. You can articulate your thoughts clearly and in an easy-to-understand manner. You communicate in a friendly, accurate, and jargon-free way. Join us if you want to experience top-tier customer experience

What We Seek in You:

  • Time Management
  • Priority Setting
  • Professional Composure
  • Empathy and Hospitality
Job Specifications
  • O Levels/Matric or above
  • American or neutral accent
  • Proficiency with MS Office (especially Excel and Word)

Learning and Growth Opportunities:

  • We will help build your skills
  • Unlimited exposure and experience
  • A positive learning environment
  • Opportunities to build your future career
  • Work with a highly trained, diverse network of professionals

If you want to build your career with one of the world's largest organizations, we are looking for you

Perks of Being an ibexian:

  • Medical Insurance & OPD
  • Provident Fund
  • Leave Encashment
  • Annual Leaves
  • Two days off per week
  • Ergonomic furniture and infrastructure
  • Referral Rewards
  • Annual Increment
  • Conveyance Facility
  • Loan Facility

We hire great people who do great work and deserve recognition and rewards. Your contribution and the value you add are what matter most to us.

What to Expect After Applying:

  • Once you apply, relax while we review your application. You will hear from us within 3 working days.
  • Our recruitment team will contact you for an initial screening on the provided contact number.
  • Good luck Bring your best and apply now
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