Call Center

3 weeks ago

Islamabad, Islamabad, Pakistan Pakistan Sweet Home AFP Full time

Each Lead Agent is responsible for generating a sales lead of Rs 100,000 (minimum). The agent has to establish his potential clientele database and keep follow up regularly.

Job Responsibilities

  • Making outbound phone calls to our donors, members and prescribers
  • Be focused on treating every call respondent with enthusiasm for generation of funds.
  • Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
  • Engaging in active listening with callers, confirm or clarify information and manage the call according to training.
  • Accurately enter customer and claim information into system database.
  • Maintain a strong work ethic with a total commitment to success each and every day.
  • Collaborate with fundraising team to stay updated on upcoming events and activities.
  • Provide warm professional donor support;
  • Accurately collect details for donors in an organized and timely manner;
  • Resolve donor issues and answer questions by phone, or referring them to communication teams.

Experience with CRM software is an advantage

Job Specification
  • Three years prior call center or customer service-related experience preferred.
  • Knowledge and success in overall previous performance that includes Sales especially.
  • Excellent written, verbal and interpersonal communication skills.
  • Dependable, accurate and detail oriented.
  • Graduate or above
  • Strong PC skills with a focus on Microsoft Office products
Non-Profit Organization Management - Islamabad, Pakistan
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