Call Center Executive

3 weeks ago

Islamabad, Islamabad, Pakistan Flex Freight Solutions Full time

The call center executive is responsible for identifying prospective shippers and negotiating truckload rates with them, and finding available trucks and negotiating truckload rates with drivers/carriers. This role will require the ability communicate clearly and concisely with good negotiation skills.

Job Specification

Identifying prospective shippers and soliciting freight sales

Seeking out available trucks, negotiating truckload rates with drivers/carriers

Documenting main aspects of the shipper and carrier transactions

Communicating with shippers and carriers from pickup to delivery of freight

Tracking and tracing domestic freight shipments moving via air/ground on a daily basis

Checking that shipments are delivered as planned and resolving any issues

Quoting and billing shippers

Assist in assembling customer specific key performance indicator reports as needed

Qualifications

Good command over English language and must be comfortable and clear on phone calls

Proficient in Word, Outlook, and Excel, along with good math & accounting skills

Strong organizational and time management skills

Attention to detail and ability to make informed decisions

Excellent verbal and written communication skills

Ability to cope well with pressure and work to deadlines

Precision and ability to work independently

Flexibility and teamwork skills are essential

Passionate about your craft, always looking for ways to improve yourself

Strongly preferred

Solid foundation of freight transportation industry

Previous experience in a transportation industry in roles such as an account manager, dispatcher, logistics coordinator.

Experience in handling business transactions by phone (e.g., prior jobs involving cold calls, inside sales, etc.)

This role is suited to individuals combining a strong interest in logistics and transportation with excellent organizational, planning and interpersonal skills. This is a dynamic, fast-paced role offering a great deal of variety. This position requires to work night time shifts as per US market.

Logistics and Supply Chain - Islamabad, Pakistan

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