
Lead Call Center Manager
1 week ago
This is a Manager Level 1 position responsible for overseeing the daily operations of a team of call center associates.
Key responsibilities include interviewing, hiring, and training employees, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
The role also involves designing and producing various statistical reports to measure efficiency of associates using direct and indirect call observations, one-on-ones and team meetings.
Analyze sales statistics to formulate goals and objectives and to assist field and outbound sales associates in increasing sales.
Participate in planning, coordinating and implementing sales promotions, contests, etc.
Ensure that all incoming phone calls and emails are answered promptly and correctly and that customers are given 'one call' resolution to their issues.
Oversee workforce forecasting and planning to ensure necessary staffing levels to meet service standards. Ensure the recruitment, selection, and retention of highly qualified and motivated candidates.
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Islamabad, Islamabad, Pakistan Call Center International Llc Full timeNational Sales Manager to work for American Call CenterCall Center International, LLC is a successful international telemarketing company that specializes in both inbound and outbound sales and marketing with a direct focus on multilingual telemarketing solutions tailored to client-company needs.OUR PLANS:Create the world's largest Ethnic Inbound Outbound...
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Call Center Team Lead
1 week ago
Islamabad, Islamabad, Pakistan beBeeFloor Full time $60,000 - $80,000The role of a Call Center Floor Manager is to lead and supervise a team of customer service representatives, ensuring the smooth operation of call center activities. This involves managing staffing levels, monitoring productivity, and maintaining high standards of customer service.Key ResponsibilitiesForecast call volumes and adjust staffing...
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Call Center Sales Manager
4 weeks ago
Islamabad, Islamabad, Pakistan Bright Ideas Communications Full time2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Bright Ideas CommunicationsManager HR & Admin | Bright Ideas CommunicationsPosition Overview:*Note: We are seeking a seasoned Call Centre Sales Manager with 7–10 years of proven experience in sales leadership,...
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Call Center Floor Manager
4 weeks ago
Islamabad, Islamabad, Pakistan Microcalls Bpo Full timeThe Call Center Floor Manager manages and coaches a team of Call Center Leads and may be responsible for managing other administrative positions. The Floor Manager is responsible for overseeing call center operations and ensuring performance goals are achieved during all hours of operation. The Floor Manager provides management support to the General Manager...
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Senior Call Center Operations Manager
5 days ago
Islamabad, Islamabad, Pakistan beBeeOperational Full timeCall Center Team Lead Job DescriptionThe primary goal of this position is to lead, motivate and supervise a team of call center representatives. This role requires effective communication skills, problem-solving abilities, empathy and emotional intelligence.Leadership Skills: The successful candidate will be responsible for leading the team, setting goals...
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Call Center Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan Dreamland Marketing Full timeDreamland marketing is a leading marketing company in Islamabad that offers bespoke business solutions to business entities on a large scale.Job Description:We are looking for experienced Customer Sales Representatives for our Call Center to work with our friendly team.Responsibilities:The candidate should speak fluent English (American/Neutral Accent) and...
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Call Center Representative
4 weeks ago
Islamabad, Islamabad, Pakistan Fortune Technologies BPO Full timeJob DescriptionFortune Technologies BPO, a leading sole proprietorship based in Rawalpindi, specializes in consumer services, particularly within the accounting industry. We are dedicated to empowering businesses by providing exceptional customer support. We are currently seeking a Night Call Center Representative with at least 1 year of experience to join...
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Call Center Sales Trainer/Lead
3 weeks ago
Islamabad, Islamabad, Pakistan Howmuch Pvt. Ltd Full timeJoin to apply for the Call Center Sales Trainer/Lead role at Howmuch1 week ago Be among the first 25 applicantsOverviewHowmuch Pvt Limited is seeking a Call Center Sales Lead/Trainer with at least 5 years of experience as a Lead Sales in the call center industry, with a proven track record of sales coaching.Major Duties & ResponsibilitiesPrepare new sales...
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Project Manager- Call Center
4 weeks ago
Islamabad, Islamabad, Pakistan Touchstone Communications Full timeThis is a Manager Level 1 position.Managing a team of up to 25 call center associates including; interviewing, hiring, and training employees, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems, designing and producing various statistical reports to measure efficiency of associates using direct and...
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Call Center Agents
2 weeks ago
Islamabad, Islamabad, Pakistan Datumsquare It Services Full timeCall Center AgentsDatumsquare IT Services, PakistanOur job timing is from 8:00 PM to 4:30 AM. The job includes making calls for our outbound campaign and generating leads. Scripts and training shall be provided. The job is not hard but can be monotonous. Agents with experience will be strongly preferred. Salary increases with time depending on sincerity....