
Lead Call Center Manager
5 days ago
This is a Manager Level 1 position responsible for overseeing the daily operations of a team of call center associates.
Key responsibilities include interviewing, hiring, and training employees, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
The role also involves designing and producing various statistical reports to measure efficiency of associates using direct and indirect call observations, one-on-ones and team meetings.
Analyze sales statistics to formulate goals and objectives and to assist field and outbound sales associates in increasing sales.
Participate in planning, coordinating and implementing sales promotions, contests, etc.
Ensure that all incoming phone calls and emails are answered promptly and correctly and that customers are given 'one call' resolution to their issues.
Oversee workforce forecasting and planning to ensure necessary staffing levels to meet service standards. Ensure the recruitment, selection, and retention of highly qualified and motivated candidates.
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Senior Call Center Operations Manager
2 days ago
Islamabad, Islamabad, Pakistan beBeeCustomer Full time $80,000 - $120,000Job TitleWe are seeking a highly skilled professional to oversee our call center operations. This role involves leading a team of customer service representatives and ensuring that they deliver exceptional customer experiences.Key ResponsibilitiesOversee the day-to-day activities of the call center, including inbound and outbound calls, customer...
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Call Center
3 weeks ago
Islamabad, Islamabad, Pakistan Pakistan Sweet Home AFP Full timeEach Lead Agent is responsible for generating a sales lead of Rs 100,000 (minimum). The agent has to establish his potential clientele database and keep follow up regularly.Job ResponsibilitiesMaking outbound phone calls to our donors, members and prescribersBe focused on treating every call respondent with enthusiasm for generation of funds.Provide prompt,...
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Call Center Specialist
3 weeks ago
Islamabad, Islamabad, Pakistan Dreamland Marketing Full timeDreamland Marketing is a leading marketing company in Islamabad that offers bespoke business solutions to clients on a large scale.Job Description:We are seeking experienced Customer Sales Representatives for our Call Center to join our friendly team.The candidate should speak fluent English (American/Neutral Accent) and be responsible for international...
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Cab Dispatcher
3 weeks ago
Islamabad, Islamabad, Pakistan Globe Call Center Full timeDirect message the job poster from Globe Call CenterHuman Resources | Talent Acquisition Specialist | Technical-Non Technical Recruiter | Head HunterCompany DescriptionGlobe Call Center provides reliable call answering and job dispatching services for companies around the globe. Our 24/7 service allows businesses to focus on growth and client acquisition by...
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SEO Executive
4 weeks ago
Islamabad, Islamabad, Pakistan Globe Call Center Full timeDirect message the job poster from Globe Call CenterHuman Resources | Talent Acquisition Specialist | Technical-Non Technical Recruiter | Head HunterGlobe Call Centre is in search of a talented and performance-orientedSEO Executiveto lead our SEO initiatives for a growing portfolio of international clients. If you have a passion for driving digital growth...
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Call Center Support Representative
7 days ago
Islamabad, Islamabad, Pakistan Misix Communication Full timeCompany DescriptionEstablished in 2015, Misix Communication is a leading Business Process Outsourcing center, dedicated to providing exceptional quality customer service for new and existing clients. We believe in building strong Customer Relations and have a fully capable staff offering top-notch support. Our team is adept at quickly learning the...
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Call Center HR Specialist
5 days ago
Islamabad, Islamabad, Pakistan beBeeHumanResource Full time 900,000 - 1,200,000We are seeking a seasoned Human Resource Professional to fill this crucial role. In this position, you will oversee the recruitment, training, and development of call center employees, ensuring adherence to organizational standards and regulations.Responsibilities:Develop and implement HR policies and procedures to align with business objectivesManage the...
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Call Center Agent
5 days ago
Islamabad, Islamabad, Pakistan Tosanoides Full timeOverviewJoin Tosanoides, an IT services company in Rawalpindi specializing in accounting. We are seeking an experienced Evening Call Center Agent to provide exceptional customer support and assist clients with accounting inquiries. This is a remote position; candidates must be available during the scheduled evening shift and committed to working during...
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Call Center Agent
4 weeks ago
Islamabad, Islamabad, Pakistan Growpure Communications Full timeMinimum Intermediate ,(Higher education will be preferred)Note :This Job post is for Rawalpindi and Islamabad candidates only.We are hiring Customer Sales Representative for our well reputed organization (Grow Pure Communications) Call CenterBasic Salary (25000 to 60)Benefits:Weekly BonusesDaily BonusMonthly Bonus22 Working Days1 Paid Leave will be...
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Call Center Agents
13 hours ago
Islamabad, Islamabad, Pakistan Kallstar Pvt Ltd Full timeManage large amounts of inbound and outbound calls in a timely manner.Follow communication "scripts" when handling different topics.Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.Seize opportunities to upsell products when they arise.Build sustainable relationships and engage customers by...