Client Support

1 week ago


Lahore, Punjab, Pakistan Gobal TCAS Full time
Job Description:

Respond to customer inquiries via phone, email, chat, and other communication channels.

Provide accurate and timely resolutions to customer issues and complaints.

Assist clients in troubleshooting technical or product-related concerns.

Maintain a deep understanding of company products, services, and policies to provide informed support.

Document and track customer interactions, issues, and resolutions in the CRM system.

Escalate complex issues to the appropriate department when necessary.

Follow up with customers to ensure their issues are resolved and satisfaction is met.

Identify and suggest process improvements to enhance customer service efficiency.

Meet performance metrics and customer satisfaction targets.

Handle high-volume inbound and outbound calls in a professional and courteous manner.

Follow established call scripts and protocols to ensure consistency in customer interactions.

Conduct customer surveys and gather feedback for service improvement.

Job Specification:

Previous experience in customer service, client support, or call center roles preferred.

Strong verbal and written communication skills.

Ability to handle multiple tasks and work under pressure.

Proficiency in using customer service software, CRMs, and online chat tools.

Excellent problem-solving and conflict-resolution skills.

Patience and empathy when dealing with customer concerns.

Availability to work flexible hours, including weekends and holidays if required.

A high school diploma or equivalent (Bachelor's degree is a plus).

Job Rewards and Benefits:

Incentive Bonus, Leaves

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan Biztek Apps Full time

    About the Job:We are seeking a dynamic Customer Success Agent to join our growing team. The ideal candidate will be responsible for converting warm leads, providing exceptional client support, and handling customer queries efficiently.Key Responsibilities:Engage with potential customers (warm leads) to convert them into sales.Provide comprehensive support to...


  • Lahore, Punjab, Pakistan Haust Club Pakistan Full time

    About the Job:Haust Club Pakistan is seeking a highly skilled Client Support Specialist to join our team. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to multitask and prioritize tasks.Job OverviewThis role involves providing exceptional customer service and support to our clients. As a key member of...


  • Lahore, Punjab, Pakistan Parhlo Full time

    As a Client Support Specialist, you will be the first point of contact for our clients. Your excellent communication skills will help resolve their queries efficiently.Key Responsibilities:Manage customer interactions via multiple channels, ensuring a positive experience.Provide product/service information and troubleshoot technical...


  • Lahore, Punjab, Pakistan Standard Chartered Full time

    Client Support and Implementation ManagerThis role involves providing high-level support to clients, ensuring seamless implementation of transaction banking solutions. The ideal candidate will have excellent communication skills, strong analytical abilities, and a keen understanding of operational risk frameworks.You'll be responsible for managing all...


  • Lahore, Punjab, Pakistan ibex. Pakistan Full time

    Ibex, a leading provider of outsourcing and offshoring consulting services in Pakistan, is seeking a highly skilled Dealer Support & Implementation Specialist to join their team.Job Summary:The successful candidate will be responsible for providing exceptional customer service to dealerships and vendors, ensuring timely completion of cases and order...


  • Lahore, Punjab, Pakistan MARG101 Full time

    As a leading digital strategy provider, Marg101 empowers businesses to thrive in today's fast-paced market. Our comprehensive solutions cater to diverse needs, ensuring clients achieve their goals.Job OverviewThis is an exciting opportunity for a Customer Service Representative to join our team at LDA Sports Complex Johar Town, Lahore. In this role, you will...


  • Lahore, Punjab, Pakistan Taurus Call Center Full time

    About the RoleTaurus Call Center is looking for an experienced Outbound Customer Service Specialist to join our team in Lahore, Pakistan. In this role, you will be responsible for making outbound calls and providing top-notch customer service to our clients.Key Responsibilities:Making outbound calls to customers and addressing their inquiries or...


  • Lahore, Punjab, Pakistan Parhlo Full time

    We are seeking talented individuals for the position of Client Support Agent at Parhlo, where they will engage with customers in a call center environment.Key Responsibilities:Respond to customer inquiriesAddress concerns and resolve issuesWhat We Offer:Paid training programCompetitive salary package with incentivesWhy Work With Us:Opportunity to develop...


  • Lahore, Punjab, Pakistan Clasica Wear Full time

    About Us:Casual Wear is a leading retailer of stylish and comfortable clothing. Our mission is to deliver exceptional customer service while providing high-quality products that meet our customers' needs.We are seeking a skilled Customer Service Executive to join our team. The successful candidate will be responsible for providing top-notch support,...

  • Client Acquisition

    1 week ago


    Lahore, Punjab, Pakistan Creare Business Consulting & Services Full time

    Job Overview:We are looking for an energetic and driven Client Acquisition & Growth Associate to help generate new business opportunities and expand our client network. The ideal candidate will have a strong sales background, excellent communication skills and the ability to build long-term relationships with potential clients.Key Responsibilities:● Lead...


  • Lahore, Punjab, Pakistan EWS Group Full time

    EWS Group is looking for a Client Success Representative to join our team. As a key member of our support team, you will be responsible for ensuring the success of our clients by providing exceptional support and services.Your primary responsibility will be to respond to client inquiries, troubleshoot software issues, and collaborate with our development...


  • Lahore, Punjab, Pakistan Alm Human Resources International Full time

    Alm Human Resources International, PakistanTo achieve individual sales target that contributes to the MS country target annual budget commitment, through sales of Spaceman products and services, consulting projects, training and support.The vacancy requires a qualified and motivated person. A lot of efforts require in this job and candidate should have...


  • Lahore, Punjab, Pakistan aesthetics lab by tibbi Full time

    We're hiring a Customer Experience Specialist to join our team at Aesthetics Lab by Tibbi in Lahore, Punjab.The ideal candidate will be a customer-focused individual with excellent communication skills and a passion for the aesthetics and beauty industry.Responsibilities:Develop and maintain positive relationships with clientsProvide effective solutions to...


  • Lahore, Punjab, Pakistan Geeks Consultancy Full time

    Geeks Consultancy is a leading provider of client services and customer support solutions in Pakistan. We are committed to delivering exceptional service to our clients and are seeking a highly skilled Call Center Executive to join our team.The ideal candidate will have excellent communication skills, both written and verbal, and be fluent in English. They...


  • Lahore, Punjab, Pakistan Healthwire Full time

    We are seeking an experienced Client Success Manager to join our team. As a Client Success Manager, you will be responsible for delivering exceptional customer experiences, ensuring client satisfaction, and driving long-term relationships. Key responsibilities include:Developing and implementing strategies to meet customer needs and exceed...

  • IT Support Engineer

    10 hours ago


    Lahore, Punjab, Pakistan Contour Software Full time

    Key ResponsibilitiesProvide exceptional support and troubleshooting for software issues via telephone, email, or our ticketing system.Respond to client inquiries regarding the use of supported software, helping them navigate features and functions.Offer solutions and guidance for basic technical support related to software and operating systems.Participate...


  • Lahore, Punjab, Pakistan Parhlo Full time

    Company OverviewWelcome to Parhlo, where we strive to deliver exceptional customer experiences. As a Customer Service Specialist, you will be the face of our company, interacting with customers to address their queries and concerns.Responsibilities:Interact with customers to provide and process information in response to inquiries, concerns, and requests...


  • Lahore, Punjab, Pakistan Elogixit Full time

    ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will...


  • Lahore, Punjab, Pakistan Leading Client in Pharmaceutical Industry Full time

    Direct message the job poster from Leading Client in Pharmaceutical IndustryJoin a leading Pharmaceutical company as a Management Trainee Officer (MTO) – Supply Chain and gain hands-on experience in a dynamic industryDuration: 3 months (extendable up to 6 months based on performance)Key Responsibilities:Assist in supply chain planning, procurement, and...


  • Lahore, Punjab, Pakistan Avanceon Middle East & South Asia Full time

    Job Description:We are seeking a highly skilled Client Success Strategist to join our Aftermarket Support team. In this role, you will be responsible for developing and executing strategies to drive business growth and expansion through client relationships and partnerships.Key Responsibilities:Client Relationship Management:Cultivate and maintain strong...