Software Support Executive
5 days ago
Intermediate (BBA, BCom, BA) or equivalent
A Software Support Executive is responsible for providing technical assistance, support, and training to customers.
Key Responsibilities:
- Responding to customer inquiries via phone, email, or chat.
- Diagnosing and troubleshooting technical issues with software applications.
- Guiding customers through problem-solving steps or providing remote assistance.
- Documenting customer interactions, issues, and resolutions.
- Collaborating with internal teams, such as development or quality assurance, to resolve complex issues.
- Providing training and support materials to customers to enhance their understanding and usage of the software.
- Identifying and escalating unresolved issues to higher-level support or development teams.
- Continuously updating knowledge base and support documentation.
- Ensuring timely resolution of customer issues to maintain high levels of customer satisfaction.
- Participating in software testing and quality assurance processes to identify and report bugs.
Strong communication and customer service skills.
Basic computer proficiency (Microsoft Office).
Organized, detail-oriented, and able to multitask.
Information Technology and Services - Lahore, Pakistan
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