Virtual Medical Manager

4 weeks ago

Lahore, Punjab, Pakistan Assembly Full time

Position: Virtual Medical Manager/Care Navigator
Location:

Remote/hybrid

Experience Required:

2+ years (minimum)

Employment Type:

Full-time

Starting Salary:

$800+/month

Why work for us?

Assembly Industries is building an AI-enabled talent platform connecting top-tier, highly skilled global professionals with innovative US companies. As a fast-growing startup, we focus on impactful growth, agile strategies, and exceptional results.

Position Overview:

This role requires experience in dental office management and proficiency in Open Dental software. Responsibilities include managing insurance billing, tracking unpaid claims, following up with insurance companies, overseeing prior authorizations, and managing accounts receivable, all while ensuring compliance with industry standards. This role does not involve direct patient interaction but focuses on streamlining billing and claims processes for efficiency.

Key Responsibilities:
  1. End-to-End Patient Support
    • Account registration and setup
    • Imaging order management
    • Prior authorization assistance
    • Appointment scheduling and payments
    • Exam preparation guidance
    • Report collection and delivery
    • Escalating issues as needed
  2. Proactive Case Management
    • Manage a patient queue to ensure timely appointments and follow-ups.
  3. Scheduling Coordination
    • Match patients with appropriate imaging providers based on availability and needs.
  4. Patient Communication
    • Provide support via phone, email, and SMS with professionalism and empathy.
Qualifications:
  • 2+ years experience in care navigation, scheduling, or patient-facing support, preferably in radiology or healthcare.
  • 2+ years of experience coordinating care across providers.
  • 1+ year handling or assisting with prior authorizations.
  • Strong interpersonal and problem-solving skills.
  • Proven success in a fast-paced, phone-based service environment.
  • Attention to detail, with strong time management and organizational skills.
What We Offer:
  • Remote-first, flexible work culture
  • Exposure to high-growth clients
  • Opportunities for professional growth and development
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