Junior Service Desk Engineer

About Mobiz

Mobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to grow our team and ensure we stay ahead of the curve.

What Can You Expect?

Every day at Mobiz we work with a deep sense of purpose. We continuously innovate. Our mission is to empower our clients to do more through transformation. You'll work in a collaborative environment alongside highly talented people that improve client operations and exceed expectations. We strive to simplify technology challenges, and no less.

Who Are We Looking For?

We are seeking a motivated Junior Service Desk Engineer with a focus on Helpdesk, Windows Server, and Microsoft 365 (O365) services. The ideal candidate will assist in customer support and monitoring, troubleshooting resources, providing first-line technical support to end-users.

Key Responsibilities

• Serve as the first point of contact for end users seeking technical assistance via phone, email, and ticketing system.
• Provide first-line support for hardware, software, and network issues in Windows and/or macOS environments.
• Log, track, and manage incidents and requests using the service desk ticketing system (ServiceNow).
• Assist with account management, including password resets, user provisioning, and permission changes (e.g., Active Directory, Microsoft 365).
• Troubleshoot basic networking issues (Wi-Fi, VPN, IP/DNS).
• Install, configure, and support desktop/laptop hardware, printers, and peripherals.
• Escalate complex issues to appropriate teams while maintaining ownership until resolution.
• Document solutions and contribute to the knowledge base.
• Support onboarding and offboarding processes for users.
• Ensure excellent customer service and follow-up on unresolved issues.
• Document procedures, configurations, and troubleshooting steps for internal knowledge base.
  
  

Qualifications

• Bachelor's degree in IT, Computer Science
• Minimum 1 year of hands-on experience in helpdesk related roles.
• Basic understanding of Windows OS, Microsoft 365, and common productivity tools.
• Familiarity with Azure Virtual Desktop (AVD)fundamentals and user profile management is a plus.
• Knowledge ofMicrosoft 365applications and basic configuration tasks (e.g., mailbox setup, Teams policies, SharePoint site permissions).
• Understanding of user identity and group management inActive DirectoryandAzure AD.
• Basic PowerShell scripting skills for automation and administration tasks is a plus.
• Microsoft certifications (e.g. AZ-900, SC-200, AZ-104).

Skills

• Some experience in an IT support or customer service role
• Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, AnyDesk, Zoho).
• Strong English communication and interpersonal skills.
• Problem-solving mindset and a willingness to learn.
• Ability to prioritize tasks and manage time effectively.
  

What We Offer

• A team of bright, hard-working, and innovative people that will contribute to your growth.
• Competitive Salary and comprehensive benefits plan.
• A dynamic and collaborative work environment with opportunity to work with cutting-edge technology and innovative solutions.

Other
This is a full-time office based job in Karachi, Pakistan.

Office Timings: Evening/Night Shift

Closing

Mobiz embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. We are an equal opportunity employer.

We thank all applicants for their interest. We will contact you if you are selected to move forward in the recruiting process.