Lead Service Desk Analyst

2 weeks ago

Karachi, Sindh, Pakistan Talent Rooters Full time
Job Responsibilities
  1. Identify and implement improvements to the Service Desk incident logging system to provide more effective and efficient service to customers.
  2. Ensure the Service Desk fully utilizes appropriate knowledge management tools and practices.
  3. Contribute to the success of the business and improve the overall customer experience within the team.
  4. Meet goals and KPIs set by the line manager.
  5. Identify gaps and review related policies, meeting best practices such as ITIL.
  6. Manage user administration, including setup and maintenance of accounts.
  7. Verify proper functioning of peripherals.
  8. Arrange repairs promptly for hardware failures.
  9. Monitor system performance.
  10. Create file systems.
  11. Provide end-user support.
  12. Create backup and recovery policies.
  13. Monitor network communication; configure and install Cisco Layer 2 and Layer 3 switches.
  14. Implement policies for the use of computer systems and networks.
  15. Setup security policies for users, with a strong grasp of computer security (e.g., firewalls, intrusion detection systems).
  16. Properly document all SOPs and change management procedures.
  17. Ensure network connectivity across LAN/WAN infrastructure meets technical standards.
  18. Maintain network servers such as TFTP, syslog, and file servers.
  19. Schedule and perform preventive maintenance on all IT equipment, including servers, routers, switches, multimedia devices, end-user systems, and laptops.
Job Specification

Skills: The candidate must possess technical skills to perform multiple tasks, with ongoing skill upgrades to meet changing job conditions. Key competencies include minimizing recurring issues, monitoring and troubleshooting applications and operating systems, adhering to safety practices, planning and managing projects, following and implementing IT best practices, and maintaining accurate records.

#J-18808-Ljbffr

  • Analyst, Service Delivery

    7 days ago

    Karachi, Sindh, Pakistan Aga Khan University Full time

    Analyst, Service Delivery (Networks)Entity: Aga Khan UniversityLocation: KarachiIntroduction to the Aga Khan University:Chartered in 1983, Aga Khan University (AKU) is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development...

  • Front Desk Coordinator

    2 days ago

    Karachi, Sindh, Pakistan beBeeCustomerService Full time 500,000 - 750,000

    Receptionist/Front Desk OfficerAre you looking for a challenging and dynamic role where you can utilize your excellent communication skills and provide top-notch customer service? We are seeking a highly motivated and organized Receptionist/Front Desk Officer to join our team.Key Responsibilities:Provide exceptional customer service to guests, visitors, and...

  • Front Desk Officer

    4 weeks ago

    Karachi, Sindh, Pakistan LeadingEdge HR Solutions Full time

    Join to apply for the Front Desk Officer role at LeadingEdge HR Solutions.Job Title: Front Desk OfficerLocation: PakistanJob Summary: Our client is seeking a highly organized and customer-focused individual to manage front desk operations. The successful candidate will provide administrative support, manage visitor flow, and maintain accurate records.Key...

  • Front Desk Officer

    1 week ago

    Karachi, Sindh, Pakistan beBeeAdministrative Full time 5,000,000 - 8,000,000

    Key Position: Front Desk OfficerAbout the RoleOur team is looking for a skilled and experienced Front Desk Officer to join our professional environment.Job ResponsibilitiesProvide exceptional customer service, ensuring patients and visitors are greeted in a polite, prompt, and helpful manner.Manage appointments effectively, using communication devices as...

  • Junior Service Desk Engineer

    4 weeks ago

    Karachi, Sindh, Pakistan Mobiz Inc Full time

    About MobizMobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to grow our team and ensure we stay ahead of the curve.What Can You Expect?Every day at Mobiz we work with a deep sense of purpose. We...

  • Front Desk Liaison

    1 week ago

    Karachi, Sindh, Pakistan beBeeCustomerService Full time 300,000 - 600,000

    Front Desk Officer Job DescriptionOur organization seeks a dedicated Front Desk Officer with 1 year of experience to fill this role and be the first point of contact for our visitors, clients, and employees.Key Responsibilities:Provide a welcoming attitude and greet visitors, clients, and employees.Manage incoming calls and emails to ensure accurate message...

  • Front Desk Operations Manager

    1 week ago

    Karachi, Sindh, Pakistan beBeeCustomer Full time 6,000,000 - 15,000,000

    Front Desk Operations ManagerWe are seeking a dynamic and customer-focused front office professional to oversee the smooth operation of our front desk.About the RoleManage front office functions, including check-in/check-out procedures, guest inquiries, and reservation handling.Provide exceptional customer service, addressing guest concerns promptly and...

  • Operations Support Analyst Trading Platform

    4 weeks ago

    Karachi, Sindh, Pakistan GenZ Talent Full time

    Operations Support Analyst Trading PlatformJob Title: Operations Support Analyst Trading PlatformLocation: RemoteEmployment Type: Full-TimeCompensation: Competitive, $1,500-$2,000Experience Required: 5-8 yearsIndustry: Financial Services / Hedge Funds / Trading TechnologyPosition OverviewWe are looking for a detail-oriented and experienced Operations Support...

  • Front Desk Associate

    1 week ago

    Karachi, Sindh, Pakistan beBeeCustomer Full time 800,000 - 1,000,000

    Job Title: Front Desk AssociateAt our organization, we are seeking a highly motivated and experienced front desk associate to join our team. The successful candidate will be responsible for providing exceptional customer service to guests and clients, while maintaining a professional work environment.The ideal candidate will have strong communication and...

  • Front Desk Coordinator

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeCustomerService Full time 600,000 - 800,000

    Job Title: Front Desk CoordinatorThe ideal candidate will greet visitors and answer phone calls with a professional demeanor, ensuring seamless communication.Key Responsibilities:Perform various administrative tasks, including receiving and sorting mail, deliveries, and couriers.Operate the telephone switchboard, answering, screening, and forwarding calls...