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Customer Service Officer

4 weeks ago

Islamabad, Islamabad, Pakistan Zong CMPAK Full time
Customer Service Officer
Zong CMPAK, Pakistan

Responsibilities:

  • Providing customer services to customers by answering their queries, requests, and complaints as defined in the process.
  • Responsible for achieving high customer satisfaction through high-quality service delivery.
  • Ensuring smooth and flawless helpline operations.
  • Taking accurate measures against customer complaints and providing input to secure strategies for customer services.
  • TT generation of customers.
  • Participating in all team meetings and team-building/motivational exercises on a daily/weekly/monthly basis and contributing to managing team objectives through teamwork.
  • Responsible for meeting all targets/KPIs on a daily basis set by the department.
  • Showing excellent customer service skills and helping to improve brand image and loyalty.
Job Specification
  • Teamwork
  • Time Management
  • Knowledge of the telecom industry
  • Analytical skills and thorough understanding of call center operations

Location: Telecommunications - Islamabad, Pakistan

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