
Customer Service Liaison Officer
2 days ago
About the Role
At Translation Empire PK, we value our customers' satisfaction above all else. As a Complaints Officer, you will play a critical role in maintaining this commitment by ensuring that all complaints are handled promptly and fairly.
Key Responsibilities:
- Act as the primary point of contact for customers who have raised concerns about our services.
- Document all complaints thoroughly, including investigation notes and relevant supporting information.
- Collaborate with colleagues to resolve complex issues and develop solutions.
- Keep customers informed throughout the complaint process, providing regular updates on progress.
- Work closely with the Complaints Manager to review and refine our complaints procedures.
- Analyze customer feedback to identify trends and areas for improvement.
- Develop and implement plans to address customer concerns and improve overall customer satisfaction.
- Prepare clear, concise reports on complaints and their resolution.
- Participate in training and development activities to enhance your skills and knowledge.
Requirements
- Proven experience in a customer-facing role or quality/complaints function.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Commitment to ongoing learning and development.
Work Details
- 10am-7pm working hours
- DHA Sector F Rwp location
- Office-based work mode
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