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Call Center Supervisor

4 weeks ago

Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time
(Age Limit: 37 Years)Apply Before

19-Jan-2025

Job Description

Educational Background:

  • Bachelors (4 Years) in Business Administration/Mass Communication or related field
  • Degrees must be recognized and attested by HEC

Job Location:

Professional Experience:

  • Minimum 2 years post-graduation experience working in Call Centers
  • 3x Month Basic Computer Certificate
  • Excellent oral communication skills in Balochi, Brahui, Hazargi, Tajiki and Pushto

Skills and Competencies:

  • Supervision of call center executives, providing guidance, coaching and feedback
  • Monitor and evaluate calls to ensure quality, accuracy and adherence to organization's policies
  • Track and analyze team performance metrics, such as call volume, resolution and customer satisfaction
  • Create and ensure schedules to ensure adequate staffing and minimize downtime
  • Conduct regular quality assurance checks to ensure executives are meeting organizational standards
  • Prepare and analyze reports to track team performance
  • Stakeholder coordination and effective communication

Contract Duration:

  • One (01) Year (Extendable if required)

Terms & Conditions:

  • Residents of Balochistan ONLY shall be eligible.
  • Interested candidates must bring their Original Educational Documents, CV, CNIC, Domicile & Experience Certificates along with the copies of their documents.
  • 05 years age relaxation is already included in the above age limit.
  • Interested candidates must bring original documents (Personal, Educational & Professional) for interview as per specified time. Requests for consideration after lapse of time will not be entertained.
  • Only shortlisted candidates shall be called for interview.
  • Employees serving in Government/Semi-Government departments must provide No Objection Certificate (NOC) at the time of interview.
  • Attested degrees/certificates from respective educational boards must be provided at the time of interview.
  • Selected candidate shall provide Medical Fitness and Character Certificates.
  • Electronic gadgets such as mobile phones, smart watches etc. will not be allowed during test/interview.
  • No TA/DA will be admissible for appearing in interview.
  • Females, Minority, Transgenders and Differently-abled candidates are encouraged to apply.
  • Candidate can be disqualified at any stage of recruitment/selection process due to providing fake documents, false information or using any type of influence.
  • Selected candidate has to serve at concerned Project Site and no request for posting to other districts will be entertained; however, Management reserves the right to post him/her at other districts on a requirement basis of the Project.
  • The deadline for submission of application is 19th January, 2025 and only online applications will be considered.

Note:These positions are only for a specific project/location therefore, services of selected candidates shall neither confer any entitlement of regular/contractual appointment nor be regularized in NADRA. The services will be laid-off on completion of Project.

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