
Unit Head, Centralized Processing Unit
4 weeks ago
The Unit Head Centralized Processingis responsible for leading all core operational functions of the microfinance bank through a centralized platform, with a strong focus on operational efficiency, regulatory compliance, and service excellence. This role entails oversight of end-to-end process execution, risk management, and team leadership, while serving as a critical liaison amongst branches, internal departments, and regulatory bodies to drive sustainable business growth.
Key Responsibilities:
Centralized Operations Management
- Supervise all centralized operational functions such as:
- Account Opening and Maintenance
- Disbursements and Repayments
- Cheque Handling and Loan Securities
- RTGS/IBFT Transactions
- CNIC/Verisys/NADRA Biometric Verifications
- Dormant/Deceased Accounts Processing
- Charges Processing and Reversal Management
- Ensure timely execution as per internal TATs and regulatory SLAs.
Process Improvement & Automation
- Identify process gaps and develop SOPs.
- Coordinate with IT/Digital teams for automation initiatives.
- Ensure CBS configurations remain effective and controlled.
Compliance & Risk Management
- Ensure adherence to SBP and AML/CFT guidelines.
- Coordinate with Compliance, Risk, and Internal Audit functions.
- Monitor transactions and review exception reports regularly.
People & Team Management
- Lead and develop the centralized operations team.
- Optimize resource allocation and monitor team KPIs.
- Conduct training and capacity-building programs.
Reporting & MIS
- Generate and submit operational performance reports.
- Track KPIs, error trends, and service-level deviations.
Stakeholder Engagement
- Act as liaison with branches and internal departments.
- Address escalated matters and ensure issue resolution.
- Strong knowledge of microfinance and banking operations
- Familiarity with SBP and Microfinance Prudential Regulations
- Proven leadership and strategic decision-making skills
- Strong analytical and problem-solving abilities
- Excellent interpersonal and communication skills
Qualifications & Experience:
- Bachelor's or Master's degree in Business Administration, Banking, Finance, or related field
- Minimum 8–10 years of banking operations experience, with at least 3 years in a leadership/managerial role
- Microfinance banking experience will be preferred
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionGeneral Business
- IndustriesBanking
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