
Customer Service-WhatsApp
3 days ago
Key Responsibilities:
- Proactive Messaging: Engage customers by sending updates, reminders, and personalized offers through WhatsApp. Keep customers informed and satisfied by providing relevant information that encourages repeat business and builds brand loyalty.
- Cold Calling: Reach out to customers who have not shopped with us for a while. Use effective communication to re-engage customers, highlight new arrivals, and inform them about current offers.
- Follow-up with TPL (Third-Party Logistics): Collaborate with the logistics team to manage and control returns for orders placed through the WhatsApp platform. Ensure smooth handling of returns and address any customer concerns related to their orders.
- Follow-up Campaigns: Manage after-sales and promotional campaigns by reaching out to customers via WhatsApp. Check customer satisfaction levels, gather feedback, and offer exclusive discounts to encourage repeat purchases.
Requirements:
- Previous customer service experience, preferably in WhatsApp or messaging platforms.
- Strong communication skills with a friendly and professional tone.
- Proactive approach to solving problems and providing solutions.
- Ability to work independently and meet deadlines.
- Good organizational skills and attention to detail.
- Knowledge of WhatsApp Business or similar messaging platforms is a plus.
- Basic understanding of sales and promotions is desirable.
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