Assistant Manager CS Configuration Management

3 weeks ago

Islamabad, Islamabad, Pakistan Zong CMPak Ltd Full time

Job Purpose:

  • To perform the operation and maintenance of nationwide core network entities, especially from a maintenance perspective with end-to-end responsibility of services and nodes.

Job Responsibilities:

  • To ensure Core network availability at 99.999% from platforms, services, applications, configuration and all network interfaces perspective
  • To perform and coordinate all maintenance activities, expansions and service assurance with all National Operators as per SOPs and requirements
  • To perform and coordinate all IR activities, expansions and service assurance as per SOPs and requirements
  • Taking preventive & corrective measures for hardware and software to maintain the required availability after abidance to all prevailing processes and SOPs
  • To perform systems and services routines and health checks for maintaining systems performance and availability
  • Perform highly skilled hardware and software-related tasks and definitions which may include any core network platform
  • Managing and Monitoring of all core network platforms KPIs and services KPIs, their drill-down analysis, escalation, coordination wherever applicable
  • Troubleshooting and analysis of reported issues and take necessary improvement measures by coordinating with other departments, teams, vendors and stake holders
  • To ensure Customer Complaints are resolved within TAT and count targets and ensure that all network services are fault-free
  • Preparation, implementation, and continuous improvement of emergency/disaster recovery plans and their periodic testing as per applicable and approved scope
  • Coordination with vendors for resolution of issues, follow-up, and their evaluation
  • Keep an updated record of Core network inventory (installed base), spares inventory, R&R process, asset tagging, and related requirements
  • Perform special network monitoring and troubleshooting tasks as and when assigned
  • Perform on-site and on-call activities as and when required

Education:

  • Minimum Bachelor of Engineering (Electronics/Electrical/Telecom/Computer) or equivalent degree is required

Work Experience:

  • Minimum 3-4 years of relevant experience is required

Skillset:

  • To independently plan and deliver
  • Good interpersonal skills
  • Proactive and self-initiative
  • Meeting deadlines
  • Good team player
  • Expert knowledge and experience for core systems used in mobile telephony including MSC/MGW, STP/DRA, HSS, IMS and EIR etc.
  • Expertise in all signaling protocols, standards and associated flows
  • Proficiency in signaling and routing mechanisms at all network levels
  • Expert knowledge and practical experience in hardware and software of core network platforms
  • Understand the standard processes and procedures of core network activities execution
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