Call Center Technical Support

1 week ago

Karachi, Sindh, Pakistan Hikvision Pakistan Full time
  • Deliver technical service and support to end-users. This would be done using and operating automated call distribution phone software, via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. This would be done using phone, email or remote diagnostic tools
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, CCTV,
  • VOIP and more. This would be done using phone, email or remote diagnostic tools
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
  • Organize ideas and communicate verbal messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
  • Adapt to 7*24 shift

Requirements:

  • Should have Technical Call Center background in IT OR CCTV (or ELV)
  • Good communication skills and ability to speak in the local language
  • MUST BE Good in Spoken and Written English
  • Knowledge of French is an advantage but not mandatory
  • Should be able to handle pressure and maintain calm nature with the aim to resolve key issue
  • Previous Technical Call Center Experience is preferred
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionEngineering and Customer Service
  • IndustriesIT Services and IT Consulting

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