Manager/ Senior Manager Persistency
3 weeks ago
Department: General Affairs
Designation: Manager/ Senior Manager Persistency & Customer Retention
Nature of Employment: Permanent
Total Positions: 1
Experience Required: Minimum of 8-10 years of experience in the life insurance industry, with at least 5 years in a Supervisory/ Managerial role focused on customer retention or persistency management.
Key Responsibilities:
The Persistency & Customer Retention Manager will lead the strategy, development, and execution of initiatives designed to enhance customer retention, drive persistency in premiums, and reduce policy lapses. This role will involve close collaboration with the Sales, Claims, Customer Service, and Actuarial teams to ensure long-term customer satisfaction and loyalty, resulting in improved business performance.
Competencies: Analytical & Problem-Solving Skills, Communication & Interpersonal Skills, Team Management, Retention Strategies, Knowledge of Insurance Industry, its Products & Regulations, Customer Relationship Management.
Qualification Required: Bachelors/ Masters along with certification in insurance (would be an added advantage).
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