Floor Manager

2 weeks ago

Islamabad, Islamabad, Pakistan Pro Global Pvt. Ltd. Full time

We are seeking an experienced and results-driven Manager of Operations to oversee and manage our Collections Operations department, which focuses on negotiating and settling medical bills with US-based insurance companies. As the Manager, you will be responsible for leading a team, ensuring smooth and efficient operations, and driving performance to meet client expectations. Your role will be key in developing and implementing strategies to optimize processes, improve efficiency, and maintain a high level of CLIENT satisfaction.

Key Responsibilities:

  • Lead, manage, and mentor a team of professionals within the Collections Operations department.
  • Oversee the daily operations of negotiating and settling medical bills from US insurance companies.
  • Develop and implement strategic initiatives to improve operational efficiency, team performance, and client satisfaction.
  • Ensure compliance with industry regulations, client requirements, and organizational policies.
  • Monitor and evaluate team performance, providing regular feedback and support for ongoing development.
  • Identify process gaps and implement improvements to enhance the quality and efficiency of collections.
  • Prepare and deliver regular reports on operational performance, including KPIs, team performance, and financial metrics.
  • Drive the continuous training and development of staff to ensure they are equipped with the skills and knowledge to perform at a high level.
  • Stay informed on changes in the healthcare insurance landscape, particularly regarding medical billing and collections.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
  • Minimum of 5+ years of experience in a managerial or leadership role within a BPO environment, ideally in healthcare collections or a similar field.
  • Strong understanding of medical billing and collections processes, especially in the context of US insurance companies.
  • Proven ability to manage and lead teams, ensuring high performance and productivity.
  • Excellent problem-solving skills, with the ability to resolve complex issues and drive positive outcomes.
  • Strong communication and interpersonal skills, with the ability to interact with clients and internal teams effectively.
  • Ability to work in a fast-paced environment and manage multiple tasks and projects simultaneously.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

#J-18808-Ljbffr

  • Call Center Floor Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan Microcalls Bpo Full time

    The Call Center Floor Manager manages and coaches a team of Call Center Leads and may be responsible for managing other administrative positions. The Floor Manager is responsible for overseeing call center operations and ensuring performance goals are achieved during all hours of operation. The Floor Manager provides management support to the General Manager...

  • Floor Manager

    21 hours ago

    Islamabad, Islamabad, Pakistan Annie's Salon Full time

    You are required to perform these tasks as a Floor Manager in Salon:Serving & Satisfying clientsBooking clients appointmentsArranging window displaysManaging stock and inventoryChecking cleanliness & other facilitiesOrganizing workshopsUpdating facebook pageSupervising staffCash ManagementMaintaining Sales & Pending Amounts WorksheetsPerforming ad hoc...

  • Supervisor / Floor Manager

    21 hours ago

    Islamabad, Islamabad, Pakistan Call Zone Full time

    Supervisor / Floor Manager Call Zone, Pakistan Responsible for recruiting, training and development of new employees. Designing salary structures and also responsible for the compensation and benefits for the employees. Reviewing and evaluating weekly sales achievement and producing an end of week spreadsheet. Reviewing and outsourcing projects to other...

  • Restaurant Floor Manager

    21 hours ago

    Islamabad, Islamabad, Pakistan Gloria Jeans Coffee Full time

    Proven experience of 3 to 5 years in a supervisory or managerial role within the restaurant industry.Knowledge of restaurant operations, customer service, and food safety regulations.Job SpecificationCustomer Satisfaction: Ensure an outstanding dining experience for guests by maintaining high standards of service quality, addressing customer concerns...

  • Floor Manager

    21 hours ago

    Islamabad, Islamabad, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

    - Plan the operation of the Contact Centre(s), including manpower, facilities forecasting and problem identification.- Decision making in order to continuously improve performance of the Contact Centre(s) and meeting KPIs.- Identifying Contact Centre(s) requirements and coordination with the relevant department to fulfill the said needs.- Reinforcing rules,...

  • Technical Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan Umer Engineering Company Full time

    Engineering company looking for dynamic, confident and responsible field representatives. Must have their own transport. Candidates with a technical background and experience in Sales and Marketing will be preferred. Minimum of 5-years of working experience.Email resume at byteshr@gmail.com or SMS 0307-3335518.Pakistan's leading company for manufacturing...

  • Salon Manager

    21 hours ago

    Islamabad, Islamabad, Pakistan Signature Expert Services Ltd Full time

    Job Description: Job Title: Salon ManagerLocation: PWD, IslamabadSalary: PKR 35,000 - 50,000 per month (based on experience)Job Summary:We are looking for a dedicated, experienced Female Salon Manager to join our team. The ideal candidate will have a background in administration, preferably with salon management experience, and will be responsible for...

  • Sales/ Marketing Manager

    21 hours ago

    Islamabad, Islamabad, Pakistan Umer Engineering Company Full time

    Engineering company looking for dynamic, confident and responsible field representatives. Must have their own transport. Candidates with a technical background and experience in Sales and Marketing will be preferred. Minimum of 5-years of working experience.Email resume at byteshr@gmail.com or SMS 0307-3335518Company OverviewPakistan's leading company for...

  • Store Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan H. Karim Buksh Full time

    Training sales staff by reviewing and revising orientation to products and sales communication; reviewing staff job results and learning needs with store manager; developing and implementing new product training by understanding consumer behavior.Evaluation of competition and current trends by gathering information such as style, quality, and prices of...

  • Assistant Store Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan H. Karim Buksh Full time

    Assistant Store Manager (Beechtree) (Pepperland)Responsibilities:Training sales staff by reviewing and revising orientation to products and sales communication; reviewing staff job results and learning needs with store manager; developing and implementing new product training by understanding consumer behavior.Evaluation of competition and current trends by...