Floor Manager

1 day ago

Islamabad, Islamabad, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

- Plan the operation of the Contact Centre(s), including manpower, facilities forecasting and problem identification.

- Decision making in order to continuously improve performance of the Contact Centre(s) and meeting KPIs.

- Identifying Contact Centre(s) requirements and coordination with the relevant department to fulfill the said needs.

- Reinforcing rules, regulations and policies of the Organization.

- Monitoring reasons for calls and customer needs to ensure that the Contact Centre(s) are on a continuous improvement path.

- Identifying the need of headcount for Contact Centre(s) in accordance with the workload.

- Identifying and arranging trainings through Training and Development team of the Contact Centre(s).

- Ensure current International Contact Centre best practices are adopted at the Contact Centre(s).

- Delegation and empowerment.

- Responsible to handle projected business transactions and ensure high business conversion ratio.

Job Specification

- Ensure compliance of company policies, procedures and SOPs.

- Propose and implement customer centric processes through constant process improvement methodology.

- Ensure optimum resource efficiency and utilization by recommending appropriate change in the work schedule.

- Ensure prompt customer complaint management and end to end resolution.

- Motivate staff to achieve call center operations objectives.

- Analyze, monitor and propose improvement in team leader and customer relation officer KPIs.

- Ensure the implementation of CRD strategy through people, process and technology.

About Us

Sybrid is a world-class Business Process Outsourcing (BPO) company with its roots in Pakistan, while it extends comprehensively structured services and products across the globe, to facilitate corporate customers and Fortune 500 clients.

#J-18808-Ljbffr

  • Call Center Floor Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan Microcalls Bpo Full time

    The Call Center Floor Manager manages and coaches a team of Call Center Leads and may be responsible for managing other administrative positions. The Floor Manager is responsible for overseeing call center operations and ensuring performance goals are achieved during all hours of operation. The Floor Manager provides management support to the General Manager...

  • Floor Manager

    1 day ago

    Islamabad, Islamabad, Pakistan Annie's Salon Full time

    You are required to perform these tasks as a Floor Manager in Salon:Serving & Satisfying clientsBooking clients appointmentsArranging window displaysManaging stock and inventoryChecking cleanliness & other facilitiesOrganizing workshopsUpdating facebook pageSupervising staffCash ManagementMaintaining Sales & Pending Amounts WorksheetsPerforming ad hoc...

  • Supervisor / Floor Manager

    1 day ago

    Islamabad, Islamabad, Pakistan Call Zone Full time

    Supervisor / Floor Manager Call Zone, Pakistan Responsible for recruiting, training and development of new employees. Designing salary structures and also responsible for the compensation and benefits for the employees. Reviewing and evaluating weekly sales achievement and producing an end of week spreadsheet. Reviewing and outsourcing projects to other...

  • Restaurant Floor Manager

    1 day ago

    Islamabad, Islamabad, Pakistan Gloria Jeans Coffee Full time

    Proven experience of 3 to 5 years in a supervisory or managerial role within the restaurant industry.Knowledge of restaurant operations, customer service, and food safety regulations.Job SpecificationCustomer Satisfaction: Ensure an outstanding dining experience for guests by maintaining high standards of service quality, addressing customer concerns...

  • Floor Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan Pro Global Pvt. Ltd. Full time

    We are seeking an experienced and results-driven Manager of Operations to oversee and manage our Collections Operations department, which focuses on negotiating and settling medical bills with US-based insurance companies. As the Manager, you will be responsible for leading a team, ensuring smooth and efficient operations, and driving performance to meet...

  • Technical Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan Umer Engineering Company Full time

    Engineering company looking for dynamic, confident and responsible field representatives. Must have their own transport. Candidates with a technical background and experience in Sales and Marketing will be preferred. Minimum of 5-years of working experience.Email resume at byteshr@gmail.com or SMS 0307-3335518.Pakistan's leading company for manufacturing...

  • Salon Manager

    1 day ago

    Islamabad, Islamabad, Pakistan Signature Expert Services Ltd Full time

    Job Description: Job Title: Salon ManagerLocation: PWD, IslamabadSalary: PKR 35,000 - 50,000 per month (based on experience)Job Summary:We are looking for a dedicated, experienced Female Salon Manager to join our team. The ideal candidate will have a background in administration, preferably with salon management experience, and will be responsible for...

  • Sales/ Marketing Manager

    1 day ago

    Islamabad, Islamabad, Pakistan Umer Engineering Company Full time

    Engineering company looking for dynamic, confident and responsible field representatives. Must have their own transport. Candidates with a technical background and experience in Sales and Marketing will be preferred. Minimum of 5-years of working experience.Email resume at byteshr@gmail.com or SMS 0307-3335518Company OverviewPakistan's leading company for...

  • Store Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan H. Karim Buksh Full time

    Training sales staff by reviewing and revising orientation to products and sales communication; reviewing staff job results and learning needs with store manager; developing and implementing new product training by understanding consumer behavior.Evaluation of competition and current trends by gathering information such as style, quality, and prices of...

  • Assistant Store Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan H. Karim Buksh Full time

    Assistant Store Manager (Beechtree) (Pepperland)Responsibilities:Training sales staff by reviewing and revising orientation to products and sales communication; reviewing staff job results and learning needs with store manager; developing and implementing new product training by understanding consumer behavior.Evaluation of competition and current trends by...