Floor Manager

4 weeks ago


Islamabad, Islamabad, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

- Plan the operation of the Contact Centre(s), including manpower, facilities forecasting and problem identification.

- Decision making in order to continuously improve performance of the Contact Centre(s) and meeting KPIs.

- Identifying Contact Centre(s) requirements and coordination with the relevant department to fulfill the said needs.

- Reinforcing rules, regulations and policies of the Organization.

- Monitoring reasons for calls and customer needs to ensure that the Contact Centre(s) are on a continuous improvement path.

- Identifying the need of headcount for Contact Centre(s) in accordance with the workload.

- Identifying and arranging trainings through Training and Development team of the Contact Centre(s).

- Ensure current International Contact Centre best practices are adopted at the Contact Centre(s).

- Delegation and empowerment.

- Responsible to handle projected business transactions and ensure high business conversion ratio.

Job Specification

- Ensure compliance of company policies, procedures and SOPs.

- Propose and implement customer centric processes through constant process improvement methodology.

- Ensure optimum resource efficiency and utilization by recommending appropriate change in the work schedule.

- Ensure prompt customer complaint management and end to end resolution.

- Motivate staff to achieve call center operations objectives.

- Analyze, monitor and propose improvement in team leader and customer relation officer KPIs.

- Ensure the implementation of CRD strategy through people, process and technology.

About Us

Sybrid is a world-class Business Process Outsourcing (BPO) company with its roots in Pakistan, while it extends comprehensively structured services and products across the globe, to facilitate corporate customers and Fortune 500 clients.

#J-18808-Ljbffr
  • Floor Manager

    4 weeks ago


    Islamabad, Islamabad, Pakistan Annie's Salon Full time

    You are required to perform these tasks as a Floor Manager in Salon:Serving & Satisfying clientsBooking clients appointmentsArranging window displaysManaging stock and inventoryChecking cleanliness & other facilitiesOrganizing workshopsUpdating facebook pageSupervising staffCash ManagementMaintaining Sales & Pending Amounts WorksheetsPerforming ad hoc...


  • Islamabad, Islamabad, Pakistan Call Zone Full time

    Supervisor / Floor Manager Call Zone, Pakistan Responsible for recruiting, training and development of new employees. Designing salary structures and also responsible for the compensation and benefits for the employees. Reviewing and evaluating weekly sales achievement and producing an end of week spreadsheet. Reviewing and outsourcing projects to other...


  • Islamabad, Islamabad, Pakistan Gloria Jeans Coffee Full time

    Proven experience of 3 to 5 years in a supervisory or managerial role within the restaurant industry.Knowledge of restaurant operations, customer service, and food safety regulations.Job SpecificationCustomer Satisfaction: Ensure an outstanding dining experience for guests by maintaining high standards of service quality, addressing customer concerns...


  • Islamabad, Islamabad, Pakistan beBeeFloorManagement Full time 800,000 - 1,200,000

    Floor Management Position Overview:">We are seeking a highly skilled professional to oversee the operation of our Contact Centre(s). This key role requires excellent decision-making skills, with the ability to identify and coordinate requirements with relevant departments. The successful candidate will also be responsible for reinforcing organizational rules...

  • Floor Manager

    2 weeks ago


    Islamabad, Islamabad, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

    - Plan the operation of the Contact Centre(s), including manpower, facilities forecasting and problem identification.- Decision making in order to continuously improve performance of the Contact Centre(s) and meeting KPIs.- Identifying Contact Centre(s) requirements and coordination with the relevantdepartment to fulfill the said needs.- Reinforcing rules,...

  • Sales Manager

    3 weeks ago


    Islamabad, Islamabad, Pakistan Arch Global Communication Full time

    Sales Manager Arch Global Communication , Pakistan The position encompasses carrying out business development activities in a call center specifically handling telemarketing sales, dealing with new and prospective clients, developing relationships, improving client experience, looking after a team of sales representatives, and achieving expected targets. In...

  • Salon Manager

    4 weeks ago


    Islamabad, Islamabad, Pakistan Signature Expert Services Ltd Full time

    Job Description: Job Title: Salon ManagerLocation: PWD, IslamabadSalary: PKR 35,000 - 50,000 per month (based on experience)Job Summary:We are looking for a dedicated, experienced Female Salon Manager to join our team. The ideal candidate will have a background in administration, preferably with salon management experience, and will be responsible for...


  • Islamabad, Islamabad, Pakistan Umer Engineering Company Full time

    Engineering company looking for dynamic, confident and responsible field representatives. Must have their own transport. Candidates with a technical background and experience in Sales and Marketing will be preferred. Minimum of 5-years of working experience.Email resume at byteshr@gmail.com or SMS 0307-3335518Company OverviewPakistan's leading company for...

  • Salon Leader

    1 week ago


    Islamabad, Islamabad, Pakistan beBeeCustomer Full time 300,000 - 600,000

    Salon DirectorWe are seeking a dedicated and experienced Female Salon Director to oversee the smooth operation of our salon while delivering exceptional customer service.Provide outstanding customer service, ensuring a welcoming and professional environment for all clients.Develop strategies to enhance client experience and build loyalty.Monitor wait times...


  • Islamabad, Islamabad, Pakistan Lounge842 Full time

    Bachelors (Preferably related to Fashion) We are looking for experienced Fashion Retail Manager with good communication and language skills, interpersonal skills and positive attitude.You will be responsible for offering excellent customer service on the sales floor, cashiering, replenishing stock, and exceeding specified sales targets. You will also be...