Complaints Officer

Key Responsibilities:·       Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process·       Handling all new incoming complaints·       Liaise with the Complaints Manager to update and manage complaints processes and procedures·       Ensuring complete information capture,...

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processesMaintaining data and generating reports on trendsWorking to and achieving SLAs and KPIs in line with the specific customer contractRoot cause and trend analysis to reduce complaints by identifying key areas for...

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processesMaintaining data and generating reports on trendsWorking to and achieving SLAs and KPIs in line with the specific customer contractRoot cause and trend analysis to reduce complaints by identifying key areas for...

Key Responsibilities: Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processesMaintaining data and generating reports on trendsWorking to and achieving SLAs and KPIs in line with the specific customer contractRoot cause and trend analysis to reduce complaints by identifying key areas...

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processes Maintaining data and generating reports on trends Working to and achieving SLAs and KPIs in line with the specific customer contract Root cause and trend analysis to reduce complaints by identifying key areas...

About the Job: ECO - 4 (Energy company) is seeking a detail-oriented and proactive Compliance Officer to join our team. This role focuses on preparing and managing property contracts related to our energy efficiency improvement services.Responsibilities: Prepare comprehensive property contracts that clearly outline the scope of energy efficiency...

Job OverviewWe are seeking a highly skilled Complaints Manager to join our team. This role will be responsible for overseeing ongoing cases, advising on process improvements, and maintaining data and reports.About the RoleThe successful candidate will have a minimum of 2 years' experience working within a similar role, excellent understanding of complaint...

Customer Service Excellence ManagerAbout the Role:The Customer Service Excellence Manager will be responsible for overseeing and managing a team to provide exceptional customer service. Key responsibilities include reviewing ongoing cases, advising on process improvements, maintaining data and generating reports, and working towards SLAs and...

We are seeking an energetic Admissions Officer for our Islamabad branch. To be successful in this role, you will need excellent interpersonal skills, as well as competency in Microsoft Office and Outlook. Prior experience as a receptionist is also helpful.Duties & ResponsibilitiesManage phone calls.Build sustainable relationships and trust with customers...

Job Purpose:To ensure exceptional guest satisfaction by providing a warm welcome, personalized service, handling guest requests, and addressing concerns promptly and professionally, thereby enhancing the hotel's image and reputation.Key Responsibilities:Guest ServicesGreet and welcome guests warmly upon arrival.Assist with check-in/check-out procedures when...