Complaints Manager

Key Responsibilities:Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process.Handling all new incoming complaints.Liaise with the Complaints Manager to update and manage complaints processes and procedures.Ensuring complete information capture, investigation notes, and correct paperwork are documented...

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processes Maintaining data and generating reports on trends Working to and achieving SLAs and KPIs in line with the specific customer contract Root cause and trend analysis to reduce complaints by identifying key areas...

Key Responsibilities:·       Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process·       Handling all new incoming complaints·       Liaise with the Complaints Manager to update and manage complaints processes and procedures·       Ensuring complete information capture,...

Complaints Resolution ExpertThis role requires a highly skilled professional to manage and resolve complaints efficiently, ensuring seamless customer experiences. Key responsibilities include reviewing ongoing cases with the team, advising on process improvements, and maintaining accurate data for trend analysis.About This RoleWe are seeking an experienced...

Complaints Management RoleWe are seeking a highly organized and detail-focused Complaints Officer to join our team. As a key member of the customer service function, you will play a vital role in ensuring that complaints are handled efficiently and effectively.Key Responsibilities:Acknowledge and manage customer complaintsInvestigate all new incoming...

Customer Service SpecialistWe are seeking a highly organized and meticulous Customer Service Specialist to join our team. As a key member of our customer service function, you will be responsible for ensuring all customer complaints are acknowledged and managed effectively.\

Assistant Manager Support Riphah University, Pakistan Responsible for providing IT support and managing all IT-related support software. Oversee the Help Desk and Complaint Desk, as well as look after managerial activities in the respective department.Job Specification The candidate should have an MBA in IT or MCS. They must have a strong command of...

Support AssistantResponsible for overseeing the Help Desk and Complaint Desk as well as performing managerial activities within the respective department.ResponsibilitiesThis position involves:Providing IT support and managing IT-related softwareManaging the Complaint Desk and resolving customer issuesOversight of the Help Desk and ensuring timely resolution...

Role Summary:We are seeking a highly motivated and organized individual to fill the position of Content and Support Officer. This role requires strong problem-solving skills, effective communication, and attention to detail.Main Responsibilities:To receive, log, and resolve customer complaints in a timely manner.To work closely with various teams to...

Assistant Manager - IT SupportWe are seeking a seasoned professional to manage our IT support operations, including overseeing the Help Desk and Complaint Desk.Key ResponsibilitiesManage IT-related softwareProvide technical support to employeesThe successful candidate should have a degree in IT or related field and at least 5 years of experience in a similar...