Complaints Manager

Customer Service Resolution SpecialistThe role of a Customer Service Resolution Specialist involves overseeing the entire process of resolving customer complaints, ensuring that all inquiries and issues are resolved efficiently and effectively.

Key ResponsibilitiesEnsuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint processHandling all new incoming complaintsLiaise with the Complaints Manager to update and manage complaints processes and proceduresEnsuring complete information capture, investigation notes, and correct paperwork are documented and...

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processes Maintaining data and generating reports on trends Working to and achieving SLAs and KPIs in line with the specific customer contract Root cause and trend analysis to reduce complaints by identifying key areas...

Key Responsibilities: Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processesMaintaining data and generating reports on trendsWorking to and achieving SLAs and KPIs in line with the specific customer contractRoot cause and trend analysis to reduce complaints by identifying key areas...

Key Responsibilities:·       Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process·       Handling all new incoming complaints·       Liaise with the Complaints Manager to update and manage complaints processes and procedures·       Ensuring complete information capture,...

Managing customer complaints effectively is crucial for any organisation. This role will ensure that all customer grievances are handled professionally and efficiently.Key ResponsibilitiesAcknowledge and manage customer complaints in a timely mannerCommunicate with customers to provide updates and outcomesLiaise with internal staff and external partners to...

OverviewResponsible to provide IT support. And Manage all IT related support software. Manage Help desk, Complaint Desk and look after managerial activities in respective department.ResponsibilitiesProvide IT support to users and manage IT-related support software.Manage the Help Desk and Complaint Desk.Oversee managerial activities in the respective...

Customer Service Excellence ManagerAbout the Role:The Customer Service Excellence Manager will be responsible for overseeing and managing a team to provide exceptional customer service. Key responsibilities include reviewing ongoing cases, advising on process improvements, maintaining data and generating reports, and working towards SLAs and...

Job SummaryMaintain showroom standards in accordance with best practices daily. Supervise Sales Executives' daily activities.Assign and monitor daily sales and recovery targets for sales staff.Verify Hire Purchase files daily according to SOP and approve motorcycle deliveries after verification.Ensure collection receipts from outside sales are submitted to...

MBA (Marketing) with 2 years of experience, or graduation with 5 years of experience.The role involves managing all showroom operations related to sales, recovery, service, spare parts, finance, and automobile bookings.REGULAR DUTIES / RESPONSIBILITIESMaintain showroom standards as per 5S principles daily.Monitor daily activities of Sales Executives.Assign...