Senior Customer Experience Specialist

6 days ago

Rawalpindi Cantonment, Pakistan beBeeComplaints Full time 600,000 - 800,000
Job Overview

We are seeking a highly skilled Complaints Manager to join our team. This role will be responsible for overseeing ongoing cases, advising on process improvements, and maintaining data and reports.


About the Role

The successful candidate will have a minimum of 2 years' experience working within a similar role, excellent understanding of complaint handling, and strong analysis and excel skills. They will also be self-motivated and able to work collaboratively with different teams across the business.


Responsibilities
  • Review and oversee ongoing cases with your team, providing guidance on ways to improve service delivery and streamline processes.
  • Maintain accurate data and generate reports on trends, ensuring timely submission to stakeholders.
  • Work towards achieving SLAs and KPIs in line with customer contracts, driving continuous improvement.
  • Analyze root causes and trends to identify key areas for improvement, reducing complaints through targeted interventions.
  • Develop and execute effective complaint processes, creating seamless and efficient customer experiences.
  • Manage team tasks with clear expectations, driving performance and motivating team members through coaching, training, and mentoring.
  • Collaborate with cross-functional teams to ensure customer needs are met, aligning correspondence with company standards.

Requirements
  • Minimum 2 years' experience in a similar role.
  • Excellent understanding of complaint handling principles.
  • Experience embedding strategies to minimize complaint handling time.
  • Strong analysis and excel skills.
  • Self-motivated with ability to work collaboratively.
  • Excellent attention to detail, ensuring high-quality work products.

Work Arrangements

This role will be based in our office location, with a standard working hours of 10am-7pm. We offer a competitive salary and opportunities for professional growth and development.

  • Customer Sales Specialist

    1 week ago

    Rawalpindi Cantonment, Pakistan Amigos Group of Companies Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Amigos Group of CompaniesJob Title: Customer Sales Specialist (Night Shift)Location: Bahria Town Phase 7, Islamabad (On-Site Only)About the Role:We are looking for Customer Sales Specialists with excellent communication...

  • Customer Support Specialist

    3 days ago

    Rawalpindi Cantonment, Pakistan Amigos Group of Companies Full time

    We are looking for a Customer Support Specialist to join our growing team. The ideal candidate will have excellent English communication skills and a passion for delivering top-notch customer service.OverviewWe are seeking a customer-focused professional to provide high-quality support to our customers.Job DetailsJob Title: Customer Support...

  • Customer Services Specialist

    1 day ago

    Rawalpindi Cantonment, Pakistan FOCUS Full time

    OverviewWe are currently seeking experienced and dynamic Customer Service Specialists to join our team. In this role, you will be the voice and face of the brand, providing and analysing customer needs in order to provide support. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting...

  • Dynamic Customer Support Specialist

    1 week ago

    Rawalpindi Cantonment, Pakistan beBeeSupport Full time

    At Pentaura Solutions, we are seeking a dynamic and results-driven Customer Support Specialist to join our team.This is a full-time on-site role that requires exceptional communication and interpersonal skills. The ideal candidate will be responsible for providing top-notch customer support, ensuring customer satisfaction, and delivering a positive customer...

  • Customer Complaints Specialist

    3 days ago

    Rawalpindi Cantonment, Pakistan beBeeComplaints Full time 400,000 - 600,000

    Customer Complaints SpecialistThis is an exciting opportunity to work as a customer complaints specialist. The role involves handling customer complaints in a professional and efficient manner, ensuring that all issues are resolved to the customer's satisfaction.Key Responsibilities:Ensure customer complaints are acknowledged and escalated...

  • Customer Support Specialist

    1 week ago

    Rawalpindi Cantonment, Pakistan Graphixo Design Solutions Full time

    We are seeking two Customer Support Specialists.The Customer Support Specialists ensures that all customer needs are promptly addressed by responding to customers' requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality.Qualified candidates for this position must have a passion for...

  • Customer Engagement Specialist

    3 days ago

    Rawalpindi Cantonment, Pakistan beBeeCustomer Full time 30,000 - 45,000

    Job Title:Customer Engagement SpecialistAs a Customer Engagement Specialist, you will play a pivotal role in delivering exceptional customer experiences.Manage incoming and outgoing calls with professionalism and poise.Identify and assess customer needs to achieve satisfaction.Make follow-up calls to customers at designated times to ensure their concerns are...

  • Sales Specialist

    6 days ago

    Rawalpindi Cantonment, Pakistan Reamarc Full time

    OverviewThe Sales Specialist will be responsible for managing communication with clients, providing excellent customer experience, conducting sales meetings, create & manage proposals, closing deals and delivering training to the sales team. The Specialist will also oversee sales management and strategize to achieve sales targets.ResponsibilitiesThe Sales...

  • Manager

    8 hours ago

    Rawalpindi, Punjab, Pakistan Customer Success Full time $40,000 - $80,000 per year

    Act as the main point of contact for assigned cybersecurity clients throughout the customer lifecycle Ensure successful onboarding and implementation of cybersecurity products and services Develop a deep understanding of each client's security posture, needs, and business objectives Provide proactive support, technical guidance, and coordinate...

  • Customer Service Representative

    22 hours ago

    Rawalpindi Cantonment, Pakistan beBeeCustomer Full time 250,000 - 550,000

    Job OverviewOur organization is seeking skilled and dynamic Customer Service Specialists to fill a crucial role. In this position, you will serve as the voice and face of our brand, providing and analyzing customer needs in order to deliver exceptional support.You will be responsible for addressing customer inquiries, resolving issues, and offering...