Admissions Officer

2 weeks ago

Rawalpindi, Punjab, Pakistan Think Higher Consultants Full time 600,000 - 720,000 per year

We are seeking an energetic Admissions Officer for our Islamabad branch. To be successful in this role, you will need excellent interpersonal skills, as well as competency in Microsoft Office and Outlook. Prior experience as a receptionist is also helpful.

Duties & Responsibilities

  • Manage phone calls.
  • Build sustainable relationships and trust with customers through interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Skills & Experience:

  • Two-years experience with Graduation, A level and O level (preferred).
  • Fluency in English.
  • Proven Customer Support Experience
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different clients.
  • Prior experience in the Visa Industry will be a plus.
  • High level of awareness for customer service.
  • Excellent verbal and written communication skills.
  • Excellent listening analysis, problem solving, and follow up skills.
  • Excellent time and project management skills.
  • Self-motivated and able to thrive in a results-driven environment.
  • Ability to prioritize among competing tasks.
  • Keen attention to details and adherence to deadlines.
  • Expert in Microsoft Office Suite & Outlook.
  • High level of commitment, responsibility and passionate about the work.

Job Type: Full-time

Pay: Rs50, Rs60,000.00 per month

Work Location: In person

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