
Manager (Program Development)
4 weeks ago
Bachelor's in Information Technology, Computer Science, Software Engineering, or equivalent with at least 7 years of experience in software development.
Relevant certification will be preferred.
Responsibilities:
Job Summary:
The purpose of this position is to develop an understanding of business requirements of Oracle Customer Care & Billing, to carry out analysis and to contribute to the development/modification of software and applications. The incumbent is responsible for business automation as well as business continuity.
Job Responsibilities:
- Ensure that already developed programs are running smoothly.
- Explore opportunities for improvements on a proactive basis.
- Provide necessary support to projects and business apps development team to test, evaluate, and implement new programs.
- Lead specialists to suggest modifications in existing programs to improve business efficiency.
- Conduct testing and evaluation of new programs and modifications.
- Identify areas for modification in existing business applications for customer service and billing programs, and subsequently develop these modifications after seeking due approvals from competent authorities.
- Arrange for necessary training for end users to ensure effective usage of the system.
- Lead and supervise the program development team to amend/develop software changes as per the requirements of the business departments.
- Coordinate with vendors to address issues faced during the design/implementation of new applications or modules.
- Ensure that necessary software support is provided to generate essential reports for further sharing with user departments as per approved timelines.
- Ensure that necessary technical support is provided on a timely basis to the end users for smooth business continuity.
- Ensure compliance with the Enterprise Risk Management Framework enforced in the Company while performing job responsibilities in accordance with the assigned role.
- Ensure compliance with the Business Principles and Ethics Policy / Code of Conduct.
- Undertake any other task assigned by the supervisor.
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