Manager (Program Development)

2 weeks ago

Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time

Bachelor's in Information Technology, Computer Science, Software Engineering, or equivalent with at least 7 years of experience in software development.

Relevant certification will be preferred.

Responsibilities:

Job Summary:

The purpose of this position is to develop an understanding of business requirements of Oracle Customer Care & Billing, to carry out analysis and to contribute to the development/modification of software and applications. The incumbent is responsible for business automation as well as business continuity.

Job Responsibilities:

  • Ensure that already developed programs are running smoothly.
  • Explore opportunities for improvements on a proactive basis.
  • Provide necessary support to projects and business apps development team to test, evaluate, and implement new programs.
  • Lead specialists to suggest modifications in existing programs to improve business efficiency.
  • Conduct testing and evaluation of new programs and modifications.
  • Identify areas for modification in existing business applications for customer service and billing programs, and subsequently develop these modifications after seeking due approvals from competent authorities.
  • Arrange for necessary training for end users to ensure effective usage of the system.
  • Lead and supervise the program development team to amend/develop software changes as per the requirements of the business departments.
  • Coordinate with vendors to address issues faced during the design/implementation of new applications or modules.
  • Ensure that necessary software support is provided to generate essential reports for further sharing with user departments as per approved timelines.
  • Ensure that necessary technical support is provided on a timely basis to the end users for smooth business continuity.
  • Ensure compliance with the Enterprise Risk Management Framework enforced in the Company while performing job responsibilities in accordance with the assigned role.
  • Ensure compliance with the Business Principles and Ethics Policy / Code of Conduct.
  • Undertake any other task assigned by the supervisor.
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