Customer Service Specialist

2 weeks ago

Karachi, Sindh, Pakistan Chapal Pvt. Limited Full time

Job Information

Division: Online

Age Bracket: 25-35 years

Position Available: 3

Shift Schedule: Mon-Sat 10:00 AM-7:00 PM

Area: Block 4, Clifton

Tejar is an unrivalled company running an online retail store to offer sustainable and everlasting consumer goods to those who want a massive improvement in their lifestyle. The store exudes a wide variety of products, with its baseline in electronics and touching the niche of beauty and fashion. Back-to-back product acquisitions from across the globe and huge model range of multitude products within an individual niche are some of the prominent reasons why we have a reliable customer base. With innovation and customer experience as our paradigm of operations and services, we are a rapidly-growing entity looking to expand our optimal team of doers.

Role Overview
Tejar is looking for a customer success specialist who is passionate about customer experience and nurturing long-term customer relations. The individual must be able to manage large amounts of incoming calls to take payment information and other pertinent data such as addresses and phone numbers. He/She will be responsible for catering to the customers' queries about products and the company's policies regulating around the products. He/She must be competent and active enough to communicate with customers through various channels.

Disclaimer: This is not a sales target based job.

Job Responsibilities

  1. Cater to customers via chat support, emails, social media platforms, and calls with enthusiasm and active listening.
  2. Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT).
  3. Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle.
  4. Work with team members to test and improve performance using the Customer Relationship Management software.

Job Requirements

  1. Bachelor's degree (any).
  2. Minimum of 2+ years of experience in customer support/service.
  3. Proficiency in English and Urdu Languages.
  4. Outstanding verbal and written communication skills.
  5. Sound digital literacy and knowledge of CRMs and MS Office.
  6. Flexibility and adaptability to cater to multicultural customers.
  7. Resilient to learn and adapt new approaches to improve customer experience.
  8. Background in the e-commerce industry is preferable.
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