Customer Services Specialist

5 days ago

Karachi, Sindh, Pakistan ibex. Pakistan Full time

Join us to apply for the Customer Services Specialist role at ibex Pakistan.

We are seeking exceptional individuals who can transform the customer experience (CX) with their wit and customer-centric approach. In this role, you will provide satisfactory solutions to a diverse range of customer queries through written communication and maintain a positive attitude. The ideal candidate is a keyboard wizard with quick problem-solving skills to deliver outstanding customer service.

Qualifications
  • O Levels/Matriculation or above
  • Excellent written and verbal English communication skills
  • Must have at least 40 WPM typing speed
  • Proficiency with MS Office, especially MS Excel and MS Word
Perks of Being an Ibexian
  • Medical insurance & OPD
  • Provident fund with investment options
  • Leave encashment
  • Annual leaves
  • On-the-job training
  • Two days off per week
  • Ergonomic furniture and infrastructure
  • Referral rewards
  • Annual increment
  • Conveyance and loan facilities
  • Employee appreciation programs

The salary for this position is up to Rs. 90,000/month. We value great work and reward deserving employees, regardless of past experience or credentials. What matters most is your contribution and the value you add to our team.

Responsibilities
  • Assist customers with their purchases made through our e-commerce website
  • Deliver exceptional customer service aligned with performance objectives and core values
  • Respond promptly to customer inquiries via email and chat
  • Handle customer interactions in a friendly, efficient, and attentive manner
  • Document each customer query and its resolution
  • Provide alternatives for products/items not available on the website
  • Follow standard processes and procedures for resolutions
  • Stay updated with system information and process changes
  • Manage objections and customer pushbacks effectively
Additional Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Outsourcing and Offshoring Consulting

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