
Guest Relation Manager
4 weeks ago
- Proven working experience as guest relations manager
- Working experience in hospitality
- Adequate knowledge of personalised services principles and processes
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
- Familiarity with industry's latest trends
- Hands on experience with guest relationship management software
- Proficiency in English, multilingualism will be considered an asset
- Guest service orientation and drive
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Ability to work flexible hours
- Highly responsible and reliable with a professional presentation
- BS degree in hospitality management, business administration or related field
- Ensure and provide flawless, upscale, professional and high class guest service experiences
- Analyze customer feedback and provide strategic direction to continuously improve overall rating
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests' requirements and inquiries
- Actively listen and resolve guests' complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
- Promote all amenities, conveniences and programs offered
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
- Appraise team's performance and produce reports
- Examine activities logbook, assign tasks appropriately and implement control schedule daily
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Guest Relations Officer
2 weeks ago
Lahore, Punjab, Pakistan LMK Resources Ltd. Full timeJob Summary:We are looking for a courteous and customer-focused Front Desk & Guest Relations Officer with 3-4 years of experience in a similar role. The successful candidate will be responsible for delivering outstanding service, handling inquiries, and ensuring a seamless and positive experience for all guests and visitors. Strong interpersonal skills, a...
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Guest Services Representative
2 weeks ago
Lahore, Punjab, Pakistan beBeeGuest Full timeWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team in Lahore, Pakistan. As a Guest Services Representative, you will be responsible for providing exceptional service to our guests and ensuring their needs are met during their stay.Key Responsibilities:Greet guests upon arrival and assist with check-in...
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Chief Hotel Operations Director
6 days ago
Lahore, Punjab, Pakistan beBeeHotel Manager Full time 800,000 - 1,200,000Job Overview:This leadership role requires a strategic thinker with a passion for hospitality and a proven track record in hotel management.Key Responsibilities:Revenue Growth: Maximize revenue through effective pricing strategies, yield management, and promotional activities.Market Monitoring: Monitor market trends and competitor pricing. Develop and...
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Delivering Exceptional Guest Experiences
2 weeks ago
Lahore, Punjab, Pakistan beBeeLeadership Full timeJob Title: Operations ManagerAt our resort, we're seeking an experienced leader to oversee daily operations and lead a diverse team in delivering exceptional guest experiences.Key Responsibilities:Oversee daily resort operations, ensuring seamless execution and high-quality service deliveryLead, train, and motivate staff to achieve world-class service...
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STR Property Manager
2 weeks ago
Lahore, Punjab, Pakistan Momin Solutions Full timeJob Description:Momin Solutions is seeking a dedicated and detail-oriented individual to manage our portfolio of short-term-rental properties listed on Airbnb, Booking.com, and VRBO. The ideal candidate will manage property operations, ensuring top-notch guest experiences and smooth day-to-day functions.Responsibilities:Manage all booking inquiries and...
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Senior Property Management Specialist
5 days ago
Lahore, Punjab, Pakistan beBeePropertyManagement Full timeWe are seeking a skilled Property Manager to oversee the day-to-day operations of our short-term rental properties.Job Responsibilities:Manage all booking inquiries and respond to guest messages in a timely manner.Coordinate with guests to confirm bookings, provide check-in instructions, and address any questions or concerns.Collaborate with owners,...
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Senior Hospitality Specialist
5 days ago
Lahore, Punjab, Pakistan beBeeGuestRelations Full timeUnlock Your Potential as a Guest Relations ManagerJob OverviewWe are seeking an exceptional professional to deliver unparalleled guest service experiences.This is a rare opportunity for an ambitious individual with a passion for hospitality to take their skills to the next level.Minimum RequirementsA minimum of 2 years of experience in guest relations...
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Hotel General Manager
4 weeks ago
Lahore, Punjab, Pakistan Salman Developers Full time3 days ago Be among the first 25 applicantsWe are seeking an experienced and dynamic General Manager to oversee all aspects of our hotel's operations, ensuring the highest level of guest satisfaction, operational efficiency, and financial performance. The ideal candidate is a strategic leader with a passion for hospitality, strong interpersonal skills, and a...
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Cafe Managers
3 weeks ago
Lahore, Punjab, Pakistan Second Cup Pakistan Full timeJoin to apply for the Cafe Managers role at Second Cup PakistanContinue with Google Continue with GoogleJoin to apply for the Cafe Managers role at Second Cup PakistanJob Description (Café Manager)Café Manager is responsible for the successful daily operations of the café.He/she hires, trains, manages, support shift supervisor, Baristas in order to ensure...
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Front Desk Coordinator
2 weeks ago
Lahore, Punjab, Pakistan beBeeGuestRelations Full timeJob DescriptionWe are seeking a dedicated and professional Guest Relations Officer to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and creating memorable experiences for our guests.The successful candidate will be responsible for maintaining a high level of professionalism at all...