
Guest Relation Manager
4 weeks ago
- Proven working experience as guest relations manager
- Working experience in hospitality
- Adequate knowledge of personalised services principles and processes
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
- Familiarity with industry's latest trends
- Hands on experience with guest relationship management software
- Proficiency in English, multilingualism will be considered an asset
- Guest service orientation and drive
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Ability to work flexible hours
- Highly responsible and reliable with a professional presentation
- BS degree in hospitality management, business administration or related field
- Ensure and provide flawless, upscale, professional and high class guest service experiences
- Analyze customer feedback and provide strategic direction to continuously improve overall rating
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests' requirements and inquiries
- Actively listen and resolve guests' complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
- Promote all amenities, conveniences and programs offered
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
- Appraise team's performance and produce reports
- Examine activities logbook, assign tasks appropriately and implement control schedule daily
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Guest Relations Officer
3 days ago
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Guest Relations Officer
1 day ago
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Guest Experience Specialist
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Guest Services Representative
3 days ago
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Client Relation Manager
3 weeks ago
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Public Relation Manager
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Shift Supervisors
3 days ago
Lahore, Punjab, Pakistan Second Cup Pakistan Full timePurposeJob Description (Shift Supervisor)To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business and maintain a high level of service by being a leader for the baristas on shift.Guest ServiceKey Duties & Responsibilities:Greet all guests with a friendly smileDemonstrating passion...