
Guest Relation Manager
1 week ago
- Proven working experience as guest relations manager
- Working experience in hospitality
- Adequate knowledge of personalised services principles and processes
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
- Familiarity with industry's latest trends
- Hands on experience with guest relationship management software
- Proficiency in English, multilingualism will be considered an asset
- Guest service orientation and drive
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Ability to work flexible hours
- Highly responsible and reliable with a professional presentation
- BS degree in hospitality management, business administration or related field
- Ensure and provide flawless, upscale, professional and high class guest service experiences
- Analyze customer feedback and provide strategic direction to continuously improve overall rating
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests' requirements and inquiries
- Actively listen and resolve guests' complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
- Promote all amenities, conveniences and programs offered
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
- Appraise team's performance and produce reports
- Examine activities logbook, assign tasks appropriately and implement control schedule daily
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Guest Experience Manager
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob SummaryWe are seeking a skilled Guest Experience Manager to provide exceptional service to our guests. This role involves analyzing customer feedback and providing strategic direction to improve overall rating.Key ResponsibilitiesEnsure flawless guest service experiencesAnalyze customer feedback and provide strategic directionRespond to guests' needs and...
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Customer Relations Specialist
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob DescriptionWe are seeking a Customer Relations Specialist to join our team, who will be responsible for ensuring that all guests receive a personalized and high-quality service experience.Key ResponsibilitiesRespond to guests' needs and anticipate their requirementsOversee and coordinate arrivals and departures of special guests (VIPs, SAs)Direct, coach,...
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Seasonal Guest Services Coordinator
10 hours ago
Lahore, Punjab, Pakistan beBee Careers Full time**Seasonal Concierge Role Summary**We are seeking a highly skilled Seasonal Concierge to provide exceptional customer service to our guests. The ideal candidate will be responsible for greeting guests upon arrival, assisting with check-in, and ensuring their needs are met during their stay.Key Responsibilities:Greet guests and assist with the check-in...
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Guest Services Liaison
7 hours ago
Lahore, Punjab, Pakistan beBee Careers Full time**Exceptional Guest Experience Specialist**We are seeking a highly motivated Exceptional Guest Experience Specialist to join our team as a Seasonal Concierge. In this role, you will be responsible for creating memorable experiences for our guests through exceptional customer service.**Key Responsibilities and Requirements:**Deliver world-class customer...
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Guest Services Manager
4 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Description:Greet and welcome guests, register them, and provide them with all necessary informationMain Tasks:Manage the front desk area, including the cash register and credit card machinesBalance the cash drawer at the beginning and end of each shiftProcess payments and handle any discrepancies
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Concierge Professional
12 hours ago
Lahore, Punjab, Pakistan beBee Careers Full time**Customer Service Professional Wanted**We are seeking a dedicated Customer Service Professional to join our team as a Seasonal Concierge. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences to our guests.**Key Responsibilities:**Welcome guests and assist with their stayProvide expert advice on...
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Guest Relationship Officer GRO(female)
2 days ago
Lahore, Punjab, Pakistan Infoempregos Full timeJob Description:Provide information about amenities, area and venues and promote services. Review arrival lists to welcome guests. Help prepare welcome folders with collateral.We are looking for a motivated employee for an entry-level position. If you are interested in learning and developing, this opportunity is for you.Requirements:Willingness to learn and...
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STR Property Manager
3 weeks ago
Lahore, Punjab, Pakistan Momin Solutions Full timeJob Description:Momin Solutions is seeking a dedicated and detail-oriented individual to manage our portfolio of short-term-rental properties listed on Airbnb, Booking.com, and VRBO. The ideal candidate will manage property operations, ensuring top-notch guest experiences and smooth day-to-day functions.Responsibilities:Manage all booking inquiries and...
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Cafe Managers
3 weeks ago
Lahore, Punjab, Pakistan Second Cup Pakistan Full timePurposeJob Description (Café Manager)Café Manager is responsible for the successful daily operations of the café. He/she hires, trains, manages, and supports shift supervisors and Baristas in order to ensure that the team will provide consistent products, a clean working environment, and the highest level of guest experience.Key Duties &...
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Culinary Arts and Hotel Management
4 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeCareer OpportunitiesWe offer a range of career opportunities for individuals who are passionate about the hospitality industry. As a hotel manager, you will have the opportunity to develop your leadership skills, work with a talented team, and deliver exceptional guest experiences.The responsibilities of this role include:Managing customer service and...