
Guest Relation Manager
5 days ago
- Proven working experience as guest relations manager
- Working experience in hospitality
- Adequate knowledge of personalised services principles and processes
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
- Familiarity with industry's latest trends
- Hands on experience with guest relationship management software
- Proficiency in English, multilingualism will be considered an asset
- Guest service orientation and drive
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Ability to work flexible hours
- Highly responsible and reliable with a professional presentation
- BS degree in hospitality management, business administration or related field
- Ensure and provide flawless, upscale, professional and high class guest service experiences
- Analyze customer feedback and provide strategic direction to continuously improve overall rating
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests' requirements and inquiries
- Actively listen and resolve guests' complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
- Promote all amenities, conveniences and programs offered
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
- Appraise team's performance and produce reports
- Examine activities logbook, assign tasks appropriately and implement control schedule daily
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Guest Service Manager
5 days ago
Lahore, Punjab, Pakistan HR Outsourcing and Consulting Full timeJob SummaryWe are seeking a highly skilled Guest Service Manager to join our team at HR Outsourcing and Consulting.About the RoleEnsure and provide flawless, upscale, professional and high class guest service experiences through effective communication and relationship building.Analyze customer feedback and provide strategic direction to continuously improve...
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Customer Relations Specialist
5 days ago
Lahore, Punjab, Pakistan HR Outsourcing and Consulting Full timeAbout the PositionThis is an excellent opportunity to join our dynamic team as a Customer Relations Specialist and contribute to delivering exceptional guest service experiences.Key DutiesDevelop and implement strategies to improve guest satisfaction and loyalty.Train and coach staff to ensure they have the skills and knowledge required to deliver...
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Hospitality Manager
2 days ago
Lahore, Punjab, Pakistan People Full timeAbout the job Hospitality Manager - Our HotelJob Description:The Hospitality Manager will be responsible for managing all aspects of our hotel's operations, ensuring exceptional guest experiences and seamless execution of daily tasks. This leadership role requires a strategic thinker with a passion for hospitality and a proven track record in hotel...
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Property General Manager
2 days ago
Lahore, Punjab, Pakistan People Full timeAbout the role Property General Manager - Our TeamJob Overview:The Property General Manager will be responsible for leading all aspects of our hotel's operations, ensuring exceptional guest experiences and seamless execution of daily tasks. This leadership role requires a strategic thinker with a passion for hospitality and a proven track record in hotel...
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Service Excellence Coordinator
5 days ago
Lahore, Punjab, Pakistan HR Outsourcing and Consulting Full timeKey ResponsibilitiesProvide exceptional guest service by responding to guests' needs and anticipating their unstated ones.Develop and implement strategies to improve guest satisfaction and loyalty.Manage guest complaints and issues in a fair and respectful manner.Collaborate with other departments to promote hotel services and amenities.About the CompanyAt...
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Hospitality Experience Leader
5 days ago
Lahore, Punjab, Pakistan HR Outsourcing and Consulting Full timeCompany OverviewAt HR Outsourcing and Consulting, we pride ourselves on delivering exceptional guest service experiences that exceed expectations.About the JobProvide personalized and tailored services to meet guests' individual needs and preferences.Develop and implement strategies to improve guest satisfaction and loyalty.Maintain open lines of...
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Hotel Operations Director
2 days ago
Lahore, Punjab, Pakistan People Full timeAbout the position Hotel Operations Director - HospitalityJob Overview:The Hotel Operations Director will be responsible for overseeing all aspects of our hotel's operations, ensuring seamless execution of daily tasks and exceptional guest experiences. This leadership role requires a strategic thinker with a passion for hospitality and a proven track record...
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Customer Service Operations Manager
2 days ago
Lahore, Punjab, Pakistan TheHiringl Full timeJob Summary:We are seeking a Customer Service Operations Manager with prior Playland experience to oversee daily operations, ensure excellent guest service, and maintain safety standards. The ideal candidate will have experience managing amusement park operations, supervising staff, and ensuring a fun and safe environment for guests.Key Responsibilities:...
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Client Relation Manager
7 days ago
Lahore, Punjab, Pakistan Vanpac (PAK) Inc. Full timeClient relations managers are key members of a company's sales management team. The role is to manage and protect the relationship between the company and its most important clients. Client relationship managers aim to maximize long-term revenue opportunities by becoming trusted advisers to clients and strengthening their loyalty.Job SpecificationGood...
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Client Relation Manager
18 hours ago
Lahore, Punjab, Pakistan Vanpac (PAK) Inc. Full timeClient relations managers are key members of a company's sales management team. The role is to manage and protect the relationship between the company and its most important clients. Client relationship managers aim to maximize long-term revenue opportunities by becoming trusted advisers to clients and strengthening their loyalty.Job SpecificationGood...
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Public Relations Manager
7 days ago
Lahore, Punjab, Pakistan Hfarazm Software LLC Full timeJob Title:Public Relations ManagerCompany Overview:Hfarazm Software LLC is a dynamic company that offers innovative software solutions.We are seeking a highly skilled Public Relations Manager to join our team.Job Description:The successful candidate will be responsible for managing all public relations activities, including media outreach, crisis...
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Content Optimisation Manager
17 hours ago
Lahore, Punjab, Pakistan OptimizeAll Full timeAs an SEO specialist at OptimizeAll, you will be responsible for leading the SEO team and driving project success. You will possess a Bachelor in Business and Information Technology or a related field.Your key responsibilities will include conducting keyword research, managing link building strategies, and coordinating guest posts. You will also need to stay...
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Customer Relation Manager
7 days ago
Lahore, Punjab, Pakistan Ultimate Build Mart Full timeCustomer Relation Manager Ultimate Build Mart, Pakistan To establish customer relations, mainly with architects and designers, fix meetings, give presentations of products, and follow up.To follow strategy and innovate new ones.Job SpecificationCareer-oriented, preferably having experience in the architects industry, knowledge of modern designer building...
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Playland Operational Manager
3 days ago
Lahore, Punjab, Pakistan TheHiringl Full timeJob DescriptionTheHiringl is looking for a skilled Customer Operations Supervisor to manage daily operations at Playland.Key Responsibilities:Supervise daily Playland operations, ensuring excellent guest service and maintaining safety standards.Monitor guest flow and address any concerns to enhance visitor satisfaction.Ensure compliance with safety...
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Public Relations Manager
7 days ago
Lahore, Punjab, Pakistan Mansultants Full timePublic Relations ManagerMansultants, PakistanThe candidate would be required to socialize extensively with the elite class of society to create brand awareness through public relations. They would be required to come up with creative ideas for marketing an international school.Job SpecificationExtremely socialExtensive contacts in the corporate as well as...
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Public Relations Manager
7 days ago
Lahore, Punjab, Pakistan Verizon Full timeAt Verizon, we are seeking a highly skilled Public Relations Manager to join our team. As a key member of our communications department, you will play a crucial role in shaping our company's public image and maintaining positive relationships with the media, customers, and stakeholders.About the RoleThe ideal candidate will have excellent written and verbal...
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Search Engine Optimization Executive
4 days ago
Lahore, Punjab, Pakistan Uni Solar Full timeAbout Uni Solar (Uni Group of Technologies):Uni Solar, a part of Uni Group of Technologies, is a leader in the solar energy industry, committed to providing innovative and sustainable energy solutions. We are looking for a skilled SEO Guest Post Specialist to join our dynamic team and enhance our backlink strategy by acquiring high-quality guest posts and...
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Student Relations Manager
7 days ago
Lahore, Punjab, Pakistan Ashreitech Inc Full timeWe are seeking a dedicated Student Relations Manager to join our team at Ashreitech Inc. In this role, you will be responsible for managing relationships with students & universities in Lahore and the rest of Punjab, ensuring a positive and supportive learning environment.Responsibilities:Develop and maintain relationships with students & universities,...
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Administrative Support Manager
7 days ago
Lahore, Punjab, Pakistan Inam Ur Rahman & Associates Full timeJob Description:We are seeking an experienced Administrative Support Manager to join our team at Inam Ur Rahman & Associates. The successful candidate will provide administrative support to the Admin Manager and contribute to the overall success of the organization.About Us:Inam Ur Rahman & Associates is a dynamic consulting firm offering marketing,...
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Donor Relations Manager
2 days ago
Lahore, Punjab, Pakistan Sahara For Life Trust Full timeWe are seeking a Donor Relations Manager to join our team at Sahara For Life Trust. In this role, you will provide assistance to our head and board of directors in identifying donor resources, raising funds, and writing proposals for long-term organizational sustainability.As a key member of our team, you will undertake independent research to find...