Guest Services Coordinator

2 weeks ago

Lahore, Punjab, Pakistan beBeeHospitality Full time 5,000,000 - 7,500,000

Job Title: Guest Relations Officer

About the Job

This role involves managing guest relations, ensuring seamless check-in/check-out processes, and providing exceptional customer service. As a Guest Relations Officer, you will be responsible for welcoming guests, addressing queries and complaints efficiently, and coordinating with various departments to meet guest requirements.

Key Responsibilities
  • Welcome guests upon arrival and assist with check-in/check-out processes.
  • Maintain positive guest relations by addressing queries, complaints, and special requests efficiently.
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest requirements are met.
  • Provide information about services, amenities, and local attractions.
  • Manage guest bookings, reservations, and apartment allocation.
  • Handle guest feedback and prepare reports on guest satisfaction.
  • Ensure the lobby and reception area are always presentable.
  • Assist VIP guests and corporate clients with special arrangements.
  • Maintain guest records and follow up on guest preferences for future visits.
Required Skills and Qualifications
  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • 1–3 years of experience in guest relations, front office, or hospitality.
  • Strong communication and interpersonal skills.
  • Fluency in English and Urdu (additional languages preferred).
  • Customer-oriented with problem-solving ability.
  • Proficiency in MS Office and hotel management systems.
  • Well-groomed, professional, and presentable personality.
Benefits

This role offers the opportunity to work in a dynamic environment, providing exceptional customer service and ensuring guest satisfaction. If you possess excellent communication skills, a strong work ethic, and a passion for hospitality, we encourage you to apply.

  • Guest Relation Manager

    2 weeks ago

    Lahore, Punjab, Pakistan HR Outsourcing and Consulting Full time

    Minimum RequirementsProven working experience as guest relations managerWorking experience in hospitalityAdequate knowledge of personalised services principles and processesExperience with needs assessment techniques, quality standards and satisfaction evaluation techniquesFamiliarity with industry's latest trendsHands on experience with guest relationship...

  • Guest Relations Professional

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeGuestRelations Full time $60,000 - $80,000

    Job Title: Guest Relations ProfessionalKey Responsibilities:Deliver extraordinary guest experiences, ensuring seamless and upscale service delivery.Anticipate guests' needs through active listening and prompt issue resolution, exceeding their expectations in a fast-paced environment.Effectively coordinate communication between guests and staff to guarantee...

  • Guest Relations Officer

    2 weeks ago

    Lahore, Punjab, Pakistan Amanah Mall Full time

    Key ResponsibilitiesWelcome guests upon arrival and assist with check-in/check-out processes.Maintain positive guest relations by addressing queries, complaints, and special requests efficiently.Coordinate with housekeeping, maintenance, and other departments to ensure guest requirements are met.Provide information about services, amenities, and local...

  • Female Guest Services Associate

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomer Full time 300,000 - 450,000

    Job Title:">Cleaner and Support Staff">About the Role:">The Female Room Attendant will provide support to the House-Keeping department in ensuring that guest rooms, public areas, and back of house areas are clean, organized, and efficiently managed.">Main Responsibilities:">Providing Excellent Customer Service:">Deliver courteous and efficient service to...

  • gro guest reletion officer

    6 days ago

    Lahore, Punjab, Pakistan MMIP Full time 1,200,000 - 2,400,000 per year

    Job Summary:The Guest Relations Officer (GRO) is responsible for providing personalized service to guests, ensuring their satisfaction, and enhancing their overall experience during their stay. This position requires excellent communication, problem-solving, and customer service skills to address guest needs, concerns, and special requests promptly and...

  • i am guest posting service provider

    2 days ago

    Lahore, Punjab, Pakistan Digital Marketing Full time 900,000 - 1,200,000 per year

    Company DescriptionWelcome to Digital Marketing official page We aim to keep you updated on the latest news, tips, and behind-the-scenes insights in the digital marketing world. Engage with us to share your thoughts and connect with like-minded individuals. At Digital Marketing, we focus on promoting your brands and pages, meeting all your marketing...

  • Guest Relations Officer

    3 weeks ago

    Lahore, Punjab, Pakistan SteakAway Full time

    Company DescriptionStep inside the world of SteakAway, where dedication meets flavor in the pursuit of excellence. Experience the heartbeat of our brand through the eyes of our passionate team. From the bustling kitchen to the dynamic office environment, discover the energy, hard work, and joy that drive us every day.Role DescriptionThis is a full-time...

  • Guest Relations Officer

    3 weeks ago

    Lahore, Punjab, Pakistan SteakAway Full time

    Get AI-powered advice on this job and more exclusive features.Company DescriptionStep inside the world of SteakAway, where dedication meets flavor in the pursuit of excellence. Experience the heartbeat of our brand through the eyes of our passionate team. From the bustling kitchen to the dynamic office environment, discover the energy, hard work, and joy...

  • Lead Service Team Member

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeShiftLeader Full time 540,000 - 720,000

    Job OverviewWe are seeking a skilled Shift Leader to drive exceptional guest experiences and maintain high service standards.Key Responsibilities:Greet guests with a friendly smile and demonstrate passion for delivering quality products and services.Honor guests by providing quick, friendly, and genuine service, and respond appropriately to guest...

  • Customer Service Ambassador

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeAmbassadorship Full time 2,400,000 - 4,800,000

    The ideal candidate will possess a high school diploma or equivalent and have relevant experience in hospitality or food service.We are seeking a professional to join our team as a Customer Service Ambassador, delivering exceptional customer experiences in a warm and welcoming environment.Key ResponsibilitiesGreet and welcome guests with a friendly...