Support Agent

4 days ago

Lahore, Punjab, Pakistan Kisaangroup Full time

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People-First Recruiter |Agri-Tech | Culture Connector at WaseelaI don't just fill roles — I build purpose-driven teams that move missions…

Job Title: SupportAgent

Location: DHA Phase 8, Lahore

Job Type: Full-time

Department: Customer Support

Job Summary:

We are looking for a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with their queries, resolving complaints, and ensuring a positive customer experience.

Key Responsibilities:

  • Answer incoming calls promptly and professionally.
  • Make outbound calls to follow up on customer inquiries or feedback.
  • Provide accurate information about products, services, and policies.
  • Handle customer complaints calmly and efficiently.
  • Record details of customer interactions in the system.
  • Escalate complex issues to the appropriate department.
  • Maintain a positive and empathetic attitude toward customers at all times.
  • Meet personal/team targets and call handling quotas.

Requirements:

  • High school diploma or equivalent (Bachelor's degree is a plus).
  • Previous experience in a call center or customer service role is preferred.
  • Excellent verbal and written communication skills.
  • Proficient in using computers and call center systems.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and patience.
  • Fluent in Punjabi and Urdu.

What We Offer:

  • Performance-based incentives
  • Professional growth and learning opportunities
  • Supportive team environment
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service
  • IndustriesBusiness Consulting and Services

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