Network Engineer

16 hours ago


Karachi, Sindh, Pakistan Arwen Tech Full time

Summary of Job Profile:

A Network Engineer ITSM supports deployment, configuration, and troubleshooting of network and IT service management tools across Pakistan. They manage ITSM/NMS cases, assist in network design and optimization, and collaborate with teams to ensure efficient, secure network operations and high customer satisfaction.

  • Actively participate in deployments across Pakistan
  • Basic knowledge of SNMP, ICMP, and network protocols.
  • Responsible for opening and handling ITSM/NMS cases.
  • Work with enterprise-level architecture team to implement NMS tools including SolarWinds, ManageEngine, HaloITSM, and Quest installation, implementation, deployment, configuration, and troubleshooting.
  • Network design, integration, optimization, and migration.
  • Provide engineering support for troubleshooting.
  • Work with team members to identify and resolve customer satisfaction issues.
  • Any other task assigned by Management.
  • Understand issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
  • Keep up with deadlines and timelines for support and deployment TAT.

Posted on May 07, 2025

Title

Network Engineer - ITSM

Apply before

Jul 06, 2025

City

Karachi

Responsibilities

Summary of Job Profile:

A Network Engineer ITSM supports deployment, configuration, and troubleshooting of network and IT service management tools across Pakistan. They manage ITSM/NMS cases, assist in network design and optimization, and collaborate with teams to ensure efficient, secure network operations and high customer satisfaction.

Essential Duties & Responsibilities:
  • Actively participate in deployments across Pakistan
  • Basic knowledge of SNMP, ICMP, and network protocols.
  • Responsible for opening and handling ITSM/NMS cases.
  • Work with enterprise-level architecture team to implement NMS tools including SolarWinds, ManageEngine, HaloITSM, and Quest installation, implementation, deployment, configuration, and troubleshooting.
  • Network design, integration, optimization, and migration.
  • Provide engineering support for troubleshooting.
  • Work with team members to identify and resolve customer satisfaction issues.
  • Any other task assigned by Management.
  • Understand issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
  • Keep up with deadlines and timelines for support and deployment TAT.

Requirements

Knowledge:
  • Understanding of network infrastructure, hardware, and protocols (TCP/IP, routing, switching).
  • Familiarity with ITSM platforms and network management solutions (SolarWinds, ManageEngine, etc.).
  • Basic concepts of network security, firewalls, and troubleshooting methodologies.
  • Awareness of inventory management and IT audit processes.

Skills:
  • Technical troubleshooting of hardware and software issues on client system.
  • Deploying, configuring, and maintaining ITSM and NMS solutions.
  • Clear and concise technical documentation and reporting.
  • Effective communication and collaboration within IT teams.
  • Time management and multitasking on daily tasks and projects.

Abilities:
  • Diagnose and escalate complex technical issues appropriately.
  • Adapt to new technologies and quickly learn ITSM/NMS tools.
  • Maintain accuracy and attention to detail in documentation and inventory management.
  • Work independently under supervision and as part of a team.

Education, Experience, Licensure, Certification Required For The Position:
  • Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
  • Minimum 1-3 years of experience in network engineer.

Benefits
  • Hands-on exposure to real-world IT systems and technologies.
  • Mentorship from experienced IT professionals.
  • Opportunity to transition into a full-time role based on performance

Competencies Required To Successfully Perform The Job:

Technical Competencies

Behavioral/General Competencies
  • R&S, VIOP, Security
  • Expert level (Cisco or Juniper either)
  • Expert Level in Citrix, RSA
  • Partnership Required Certifications
  • Extremely organized and highly motivated
  • Team Leader; Strong directive and team-building skills
  • Strong customer/consumer orientation
  • Excellent communication and presentation skills

EE.

Benefits
  • Excellent Salary
  • Fuel Allowance
  • Medical Insurance
  • Annual Leaves
  • Provident Fund
  • EOBI
  • Annual Bonus
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology

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