
Network Engineer
16 hours ago
Summary of Job Profile:
A Network Engineer ITSM supports deployment, configuration, and troubleshooting of network and IT service management tools across Pakistan. They manage ITSM/NMS cases, assist in network design and optimization, and collaborate with teams to ensure efficient, secure network operations and high customer satisfaction.
- Actively participate in deployments across Pakistan
- Basic knowledge of SNMP, ICMP, and network protocols.
- Responsible for opening and handling ITSM/NMS cases.
- Work with enterprise-level architecture team to implement NMS tools including SolarWinds, ManageEngine, HaloITSM, and Quest installation, implementation, deployment, configuration, and troubleshooting.
- Network design, integration, optimization, and migration.
- Provide engineering support for troubleshooting.
- Work with team members to identify and resolve customer satisfaction issues.
- Any other task assigned by Management.
- Understand issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
- Keep up with deadlines and timelines for support and deployment TAT.
Title
Network Engineer - ITSM
Apply before
Jul 06, 2025
City
Karachi
Responsibilities
Summary of Job Profile:
A Network Engineer ITSM supports deployment, configuration, and troubleshooting of network and IT service management tools across Pakistan. They manage ITSM/NMS cases, assist in network design and optimization, and collaborate with teams to ensure efficient, secure network operations and high customer satisfaction.
Essential Duties & Responsibilities:
- Actively participate in deployments across Pakistan
- Basic knowledge of SNMP, ICMP, and network protocols.
- Responsible for opening and handling ITSM/NMS cases.
- Work with enterprise-level architecture team to implement NMS tools including SolarWinds, ManageEngine, HaloITSM, and Quest installation, implementation, deployment, configuration, and troubleshooting.
- Network design, integration, optimization, and migration.
- Provide engineering support for troubleshooting.
- Work with team members to identify and resolve customer satisfaction issues.
- Any other task assigned by Management.
- Understand issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
- Keep up with deadlines and timelines for support and deployment TAT.
Knowledge:
- Understanding of network infrastructure, hardware, and protocols (TCP/IP, routing, switching).
- Familiarity with ITSM platforms and network management solutions (SolarWinds, ManageEngine, etc.).
- Basic concepts of network security, firewalls, and troubleshooting methodologies.
- Awareness of inventory management and IT audit processes.
- Technical troubleshooting of hardware and software issues on client system.
- Deploying, configuring, and maintaining ITSM and NMS solutions.
- Clear and concise technical documentation and reporting.
- Effective communication and collaboration within IT teams.
- Time management and multitasking on daily tasks and projects.
- Diagnose and escalate complex technical issues appropriately.
- Adapt to new technologies and quickly learn ITSM/NMS tools.
- Maintain accuracy and attention to detail in documentation and inventory management.
- Work independently under supervision and as part of a team.
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- Minimum 1-3 years of experience in network engineer.
- Hands-on exposure to real-world IT systems and technologies.
- Mentorship from experienced IT professionals.
- Opportunity to transition into a full-time role based on performance
Technical Competencies
Behavioral/General Competencies
- R&S, VIOP, Security
- Expert level (Cisco or Juniper either)
- Expert Level in Citrix, RSA
- Partnership Required Certifications
- Extremely organized and highly motivated
- Team Leader; Strong directive and team-building skills
- Strong customer/consumer orientation
- Excellent communication and presentation skills
Benefits
- Excellent Salary
- Fuel Allowance
- Medical Insurance
- Annual Leaves
- Provident Fund
- EOBI
- Annual Bonus
- Seniority levelEntry level
- Employment typeFull-time
- Job functionInformation Technology
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