
Senior Network Engineer
15 hours ago
Join to apply for the Senior Network Engineer role at ibex.
ibex is looking for a Senior Network Engineer with experience in WAN protocols (BGP, EIGRP, OSPF), LAN/WLAN (DNS, IP Addressing, QoS, Spanning Tree, Multicast), Cisco Catalyst switches, Cisco ISR/ASR routers, and capable of providing Tier-1/2/3 support to diagnose and resolve escalated issues.
Responsibilities- Troubleshoot and provide Tier-1/2/3 support to diagnose and resolve escalated issues affecting service quality across data centers, regional hubs, and branches.
- Manage network infrastructure and independently handle new tasks.
- Perform network maintenance and system upgrades.
- Monitor performance to ensure system availability and reliability.
- Monitor resource utilization, analyze trends, and plan capacity.
- Follow established configuration and change management policies to ensure successful network changes.
- Implement security policies and procedures in collaboration with the security team.
- Coordinate with internal and external teams for problem resolution.
- Handle network queries from operations/end users.
- Maintain network tools and applications such as Orion, TACACS, and configuration backups.
- Participate in troubleshooting meetings, manage trouble tickets, and respond to network inquiries.
- Coordinate with carriers.
- Configure and install network devices and services (routers, switches, firewalls, VPNs).
- Master's or Bachelor's degree in computer science or engineering.
- 4-5 years of experience with WAN protocols, LAN/WLAN, Cisco switches/routers.
- Knowledge of NG-Firewalls (Cisco ASA, Palo Alto, Fortigate), security practices (ACLs, VPNs).
- Experience with wireless access controllers and access points.
- Project experience with core infrastructure, networking, and cloud services.
- Knowledge of SDN/SD-WAN, public cloud, and security products.
- Expertise in routing, switching, VPN troubleshooting, WAN architecture.
- Experience with security audits, network patching, and compliance policies.
- Understanding of ITIL and enterprise change management.
- Strong NG-Firewalls experience and familiarity with Cisco IOS, Palo Alto, Fortinet, SolarWinds.
- Team management skills.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industry: Outsourcing/Offshoring
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