Quality Coordinator

2 weeks ago

Lahore, Punjab, Pakistan AffinityVibez Pvt Ltd Full time

AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.

Job Duties & Responsibilities:

  • Collaborate with the CEO of company and upper management team to set quality benchmarks
  • Create standards in accordance with business standards and customer expectations and ensure that services meet customer expectations and demand
  • Identify quality control processes to ensure criteria are met at all times
  • Execute tests to check final services adherence to the company standards
  • Brainstorm ideas to increase productivity and performance of the industry line while maintaining accuracy in quality
  • Make crucial decisions in favour of cost-efficiency without compromising on quality
  • Work closely with the development and technical team to improve existing services

Salary + Benefits:

  • Salary (As per the Interview)
  • EOBI
  • Provident Fund
  • Monthly Performance based Bonus
  • Appreciation based Lunch/Dinner/Trips
  • Bi-Annual Increments + Performance-based Increments on Salary
Job Specification

Required Skills:

  • Graduate or equivalent.
  • A good understanding of the Customer Service industry and previous Quality Assurance experience is preferred OR work experience in a similar environment.
  • Strong Verbal and written communication skills
  • Ability to communicate effectively (listening, presenting and questioning).
  • Must have excellent skills in problem analysis and troubleshooting complex issues as well as trending recurring issues
  • Proficiency in best practices for testing, version control, and defect management
Marketing and Advertising - Lahore, Pakistan
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