Information Technology Support Engineer

4 days ago


Rawalpindi Cantonment, Pakistan Techsource Managed Full time

Position Available: Technical Support Engineer

Company: Tech Source Managed Services

About Us: Tech Source Managed Services is a prominent IT consultancy firm based in Rawalpindi. We specialize in providing top-tier IT solutions and support to our clients. We are currently seeking a skilled Technical Support Engineer to join our team.

Role Overview

As a Technical Support Engineer at Tech Source Managed Services, you will play a crucial role in ensuring the smooth operation of our clients' networks. Your responsibilities will include providing technical support, training site engineers, coordinating with resources, and resolving service escalations.

Qualifications

Bachelors in Computer Science (BSCS)

Experience

2 to 3 years of relevant experience

Key Responsibilities
  • Provide technical support to clients, ensuring that service calls are handled promptly and efficiently.
  • Conduct training sessions for site engineers on various network tasks.
  • Coordinate with internal and external resources to ensure timely resolution of issues.
  • Ensure that information is communicated effectively to all relevant departments.
  • Mitigate and resolve escalations in a timely manner.
  • Hands-on experience with Cisco and other network equipment.
How to Apply

If you are an enthusiastic candidate with the required qualifications and experience, we encourage you to apply by sending your resume to - Join us in shaping the future of IT services

Tech Source Managed Services is an equal opportunity employer.

Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

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