Technical Support Engineer

2 weeks ago

Rawalpindi, Punjab, Pakistan esco - Electronic Security Company Full time 600,000 - 1,200,000 per year

Technical Support Engineer

Location:
Head Office, Rawalpindi.

Company:
– Electronic Security Company

At
ESCO
, we proudly partner with global leaders in security and communication systems, including
Hikvision
,
ITC
, and
Bosch
. As we continue to grow, we're looking for a
Technical Support Engineer
who is passionate about technology, customer service, and delivering smart security solutions.

What You'll Do

  • Provide day-to-day technical support to users, both on-site and remotely
  • Maintain up-to-date product comparison sheets for sales and pre-sales teams
  • Conduct on-site surveys and prepare BoQs for potential clients
  • Warm-transfer inbound calls to relevant departments when necessary
  • Continuously build technical expertise through training sessions, product manuals, and principal support resources
  • Participate in—and when eligible, lead—in-house training and presentations on new product features and market positioning
  • Perform troubleshooting, commissioning and routine maintenance
  • Share insights on product performance, competitor activity, and client feedback to enhance sales strategies and offerings

What We're Looking For

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field
  • Strong communication, presentation, and negotiation skills
  • Solid understanding—or willingness to learn—low-voltage security systems used in commercial environments
  • Ability to work independently and collaboratively in a fast-paced team setting
  • Detail-oriented with excellent organizational and problem-solving abilities

Skills That Set You Apart

  • Confident and proactive in customer interactions
  • Skilled in persuasive communication and technical troubleshooting
  • Friendly, solution-focused mindset with a passion for helping others

What We Offer

  • Competitive salary with performance-based commissions
  • Health and wellness benefits
  • Career development and upskilling opportunities
  • A collaborative, high-energy work culture
  • Company-provided laptop, transportation/vehicle, and smartphone with monthly data plan

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