Site Reliability Engineering Lead

4 weeks ago

Hyderabad City Taluka, Pakistan GSPANN Technologies, Inc Full time

Workflows, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM), Splunk, IT Operations Management (ITOM)

Description

GSPANN is hiring a Site Reliability Engineering (SRE) Lead with 10+ years of experience in IT Service Management (ITSM) and Application Performance Monitoring (APM). The ideal candidate will have hands-on expertise with Datadog, a strong grasp of IT operations, and the ability to implement workflow automation and drive operational excellence through data and KPIs.

Location: Hyderabad / Any Offshore Location

Role Type: Full Time

Published On: 28 March 2025

Experience: 10+ Years

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Description

GSPANN is hiring a Site Reliability Engineering (SRE) Lead with 10+ years of experience in IT Service Management (ITSM) and Application Performance Monitoring (APM). The ideal candidate will have hands-on expertise with Datadog, a strong grasp of IT operations, and the ability to implement workflow automation and drive operational excellence through data and KPIs.

Role and Responsibilities

  • Apply deep knowledge of Information Technology Infrastructure Library (ITIL v4) and ITSM platforms. (Certification is preferred).
  • Use Datadog to monitor performance, infrastructure, and digital experience (RUM, Synthetic Monitoring, etc.).
  • Implement complex process workflows and track performance using metrics-driven reporting.
  • Demonstrate a strong understanding of IT Operations and its impact on application reliability.
  • Communicate technical concepts clearly and concisely to both technical teams and executive leadership.
  • Build strategic relationships across teams, departments, business stakeholders, and external partners.
  • Translate business requirements into measurable KPIs that reflect application stability and provide business insights.
  • Troubleshoot recurring issues with a focus on incident reduction and operational automation.
  • Identify Toil (manual, repetitive work) and propose automation opportunities.
  • React quickly to time-sensitive issues with strong problem-solving and decision-making skills.

Skills And Experience
  • 7+ years of experience in ITIL/ITSM management.
  • 3+ years working with Datadog APM tools, including infrastructure monitoring, logs, and digital experience components.
  • Proven experience in administering the Datadog platform across its various features.
  • Prior experience in a similar application support or SRE leadership role.
  • Familiarity with additional monitoring tools and modern observability technologies.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Strong communication and organizational capabilities.
  • Ability to manage multiple tasks while prioritizing effectively.
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