Senior Manager of Site Reliability Engineer

When you mentor and advise multiple technical teams and move financial technologies forward, it's a big challenge with big impact. You were made for this.

As a Senior Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking, you serve in a leadership role by providing technical coaching and advisory to multiple technical team members, as well as anticipate the needs and potential dependencies of other functions within the firm.

Job responsibilities

• Leads initiatives to improve the reliability and stability of the applications and platforms using data-driven analytics to improve service levels
• Collaborates with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt.
• Write and maintain code in Java or similar language, Python, Angular or similar frameworks to build and enhance observability tools and platforms. Automate repetitive tasks to improve system reliability and developer productivity
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks.
• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Be accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Ensures successful collaboration across teams and stakeholders
• Identifies and mitigates issues to execute a book of work while escalating issues as necessary
• Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team
• Creates a culture of diversity, equity, inclusion, and respect for team members and prioritizes diverse representation

Required qualifications, capabilities, and skills

• Formal training or certification on software applications concepts and 5+ years applied experience. In addition, 2+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise.
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines. Proficiency in programming languages such as Java, Angular, Python and terraform
• Develop and maintain systems that allow for effective monitoring, logging, and tracing of software applications. This includes choosing appropriate tools and technologies, setting up dashboards, and ensuring the scalability and reliability of the observability infrastructure.
• Advanced knowledge of observability tools and platforms (e.g., Dynatrace, Splunk, Grafana)
• Extensive experience in a similar SRE or observability role.
• Participate in strategic planning for the technology roadmap, including scalability, cost-effectiveness, and risk management considerations related to observability infrastructure.
• Excellent troubleshooting and problem solving skills. Ability to identify and solve problems related to complex data structures and algorithms.
• Drive to self-educate and evaluate new technology. Ability to teach new programming languages to team members.
• Strong leadership and management experience, with the ability to lead, guide, and mentor a team.
• Experience with hiring, developing, and recognizing talent
• Practical cloud native experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans