Customer Success Specialist

2 days ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time
Customer Success Specialist - Voice Program

Join to apply for the Customer Success Specialist - Voice Program role at ibex. Pakistan.

ibex. Pakistan is seeking a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with queries and concerns, providing accurate resolutions via calls, and following defined processes. We value personality, passion, work ethic, and a good sense of humor, especially for candidates experienced in dealing with international customers.

Job Description

Job Overview

Assist customers with their ecommerce purchases, deliver exceptional customer experience, and communicate courteously and attentively. Provide alternatives for unavailable products, adhere to standard processes, and stay updated with system and process changes.

Job Responsibilities
  • Deliver outstanding customer service aligned with client values
  • Assist customers with ecommerce transactions
  • Engage with customers courteously and professionally
  • Offer product alternatives when necessary
  • Follow established resolution procedures
  • Keep informed about system updates and process changes
Job Requirements
  • O Levels/Intermediate or higher qualification
  • Excellent written and verbal English communication skills
  • Proficiency in MS Office, especially Excel and Word
Additional Details
  • Seniority Level: Entry level
  • Employment Type: Full-time
  • Industry: Outsourcing and Offshoring Consulting
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