Customer Success Specialist

4 weeks ago

Karachi, Sindh, Pakistan ibex. Pakistan Full time
Customer Success Specialist - Voice Program

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Job Responsibilities:

  • Deliver a class apart customer experience as measured by performance objectives and in accordance with the core values of our client.
  • Assist customers with their items purchased through the eCommerce website.
  • Convey interest in each customer through their words with courtesy, attention, a friendly and caring image.
  • Provide alternatives to products/items, which are not available on the eCommerce website.
  • Follow standard processes and procedures when it comes to providing the resolution.
  • Stay up to date with the latest updates on system information, process changes, and future updates.

Job Specifications:

  • O Levels/Intermediate or above.
  • Proficiency with MS Office (Particularly MS Excel and MS Word).

Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor and know when it's appropriate to use it You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way.

Other competencies we are looking for:

  • Critical Thinking
  • Time Management
  • Specialist Focus
  • Priority Setting
  • Problem Solving

Seniority level: Entry level

Employment type: Full-time

Industries: Outsourcing and Offshoring Consulting

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