Customer Implementation Manager

3 weeks ago

Karachi, Sindh, Pakistan A.P. Moller - Maersk Full time

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Maersk is seeking a highly skilled and experienced Customer Implementation Manager to lead the implementation of new customer accounts. This role will focus on medium to high complexity implementations with an extensive geographical scope, large business scale, and significant impact. The successful candidate will bridge sales and operational activities, ensuring a smooth transition of new or additional business into Maersk. You will be responsible for ensuring customer needs and expectations are met during the implementation phase and the start of service. Additionally, the role will involve reviewing existing accounts and operational processes to identify opportunities for improvement and optimization.

Job Responsibilities:

Client Relationship Management

  • Establish and maintain strong relationships with regional and global key clients at both strategic and operational levels
  • Lead clients through the onboarding process, acting as the main point of contact for implementations and issue resolution
  • Manage project scope with clients, ensuring solutions align with what was sold
  • Conduct regular client meetings to discuss progress, resolve issues, mitigate risks, and explore development opportunities

Project Management

  • Lead the overall implementation project plan across geographies and functions
  • Provide visibility of project status to stakeholders by establishing milestones, stage gates, and readiness criteria; track progress and escalate issues
  • Set expectations and confirm agreements with stakeholders
  • Manage risks from sales to stable operation, ensuring profitability and avoiding 'cure' situations
  • Remove roadblocks to meet timelines and requirements
  • Establish success criteria, adjusting solutions and timelines as needed
  • Close implementations based on mutually defined criteria

Operational Engagement

  • Participate in solution design and develop innovative operational solutions
  • Ensure optimized operations and high-quality service delivery

Commercial Engagement

  • Review the pipeline for upcoming client implementations
  • Assess operational viability of complex opportunities
  • Support new business by engaging in sales, presenting implementation methodology, and showcasing Maersk's onboarding capabilities
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Project Management, Supply Chain, Customer Service
Industries
  • Transportation, Logistics, Supply Chain, Storage, Food & Beverage Manufacturing

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