Implementation Manager

7 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

This role focuses on the implementation of new customer accounts, with a primary emphasis on medium to high complexity implementations across diverse geographical areas and large business scales.

The successful candidate will act as a bridge between sales and operational activities, ensuring a seamless transition of new or additional business into the organization.

Main Responsibilities:
  • Client Relationship Management:
  • Establish and maintain strong relationships with key clients at both strategic and operational levels.
  • Lead clients through the onboarding process, acting as the main point of contact for implementations and issue resolution.
  • Manage project scope with clients, ensuring solutions align with what was sold.
  • Conduct regular client meetings to discuss progress, resolve issues, mitigate risks, and explore development opportunities.
  • Project Management:
  • Lead the overall implementation project plan across geographies and functions.
  • Provide visibility of project status to stakeholders by establishing milestones, stage gates, and readiness criteria; track progress and escalate issues.
  • Set expectations and confirm agreements with stakeholders.
  • Manage risks from sales to stable operation, ensuring profitability and avoiding 'cure' situations.
  • Remove roadblocks to meet timelines and requirements.
  • Establish success criteria, adjusting solutions and timelines as needed.
  • Close implementations based on mutually defined criteria.
Operational Engagement:
  • Participate in solution design and develop innovative operational solutions.
  • Ensure optimized operations and high-quality service delivery.

Commercial Engagement: Review the pipeline for upcoming client implementations, assess operational viability of complex opportunities, and support new business by engaging in sales and presenting implementation methodology.

Key Requirements:
  • Mid-Senior level experience in project management, supply chain, or customer service.
  • Strong relationship-building skills and ability to lead clients through the onboarding process.
  • Excellent communication and problem-solving skills.
  • Able to manage multiple projects simultaneously and prioritize tasks effectively.
  • Experience working in a fast-paced environment and adaptability to changing priorities.
Benefits:

This role offers a unique opportunity to grow professionally and personally, with a focus on delivering exceptional results and exceeding customer expectations.

The ideal candidate will be a motivated and results-driven individual who is passionate about delivering high-quality service and driving business growth.

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