Deployment & Implementation Engineer

2 weeks ago

Karachi, Sindh, Pakistan VIDIZMO LLC Full time

We are looking to add multiple resources to Product Deployment & Implementation Engineer to support our Enterprise & Government Customers using VIDIZMO products and services on SaaS, Customer's Azure & AWS Cloud or On-Premise Models.

We provide Video Content Management systems to Fortune 5000 companies and Governments across the globe. We are recognized in Gartner's Magic Quadrant and IDC MarketScape for Digital Evidence Management as one of the top 7 companies in the world. Our developed systems empower our customers to deliver Live as well as On-Demand Video Streaming to their audience, store and share multimedia content as well as perform Video and Audio Analysis using Machine Learning.

Job Description:
  • Continuously develop in-depth VIDIZMO products and services knowledge to perform duties and achieve customer satisfaction.
  • Install, Deploy & Support VIDIZMO products On-Premises, Azure & AWS Cloud Infrastructure in VIDIZMO SaaS and Customer's On-Premises/Cloud environments.
  • Solving technical product deployment and implementation issues while communicating directly with customers using the phone, ticketing system & remote web meeting tools.
  • Design and develop automated deployment, monitoring, backup and recovery systems.
  • Ensure SLA is met for the tickets reported by the Customers by promptly responding and excellent communication.
  • Perform security audits and penetration testing of software.
  • Perform load testing of software.
  • Create and maintain private clouds and locally hosted environments to support software development and testing.
  • Provide assistance to the software testing and product teams as required.
  • Develop, Maintain and Update expert knowledge of the VIDIZMO (www.vidizmo.com) product suite.
  • Educate customers regarding VIDIZMO functions and features.
  • Escalating bugs and issues to Product Engineering Team.
  • Remain fully aware of the upcoming releases involving new features as well as bug fixes.
Required Skills:
  • Good communication skills, both written and verbal.
  • Hands-on experience on Azure or AWS - IaaS & PaaS.
  • Good understanding of Networking, OS, Databases, Browsers, HTML, Cloud /Web Applications.
  • Skills and experience in Virtualizations, Containers, Elastic Search, Dapper, Kafka, RabbitMQ, Zipkin, Consul, Zookeeper, Redis, WSL/2, gRPC protocols, mDNS.
  • Hands-on experience installing OS, troubleshooting Internet/LAN/WAN, connectivity, browsers etc.
  • Can use various illustration tools to design network and system diagrams.
Preferred skills:
  • Knowledge of Video, Digital Media, Content Management Systems, Encoding, Streaming, CDNs etc., is preferred.

Qualification: BSc/MSc, BS IT or MS IT, Microsoft, AWS Certification.

Multiple Locations: Pakistan, India, UAE, Australia, Canada & USA.

Benefits: Health Insurance (OPD/IPD), Separate Maternity Cover, Paid Vacation, Car Support Program, Referral Bonus, Bi-Annual Increment. Provident Fund, Career Growth, Bonus (benefits vary based on location).

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